About the role
Unstructured is defining the standard for enterprise data transformation in the age of LLMs and generative AI. In just two years, we’ve raised over $65M from world-class investors, including Menlo Ventures, Bain Capital, Databricks, NVIDIA, Microsoft, and IBM.
Our open-source toolkit has been downloaded 52M+ times and is used by 66,000+ companies, including nearly half of the Fortune 500. We power production AI workflows across commercial and federal sectors—transforming PDFs, HTML, Word docs, images, emails, and more into AI-ready data pipelines that scale. We’re not just building tools, we’re building the backbone of generative AI and the infrastructure that unlocks intelligence across industries.
Do you enjoy debugging real production systems and solving hard infrastructure problems? At Unstructured, our customers run dedicated deployments inside their own VPCs, and when things break, you’re the person they rely on.
As a Technical Support Engineer, you’ll work directly with enterprise customers to troubleshoot issues across cloud infrastructure, Kubernetes, networking, and data pipelines. This is not SaaS support, you’ll be operating inside complex, customer-owned environments and partnering closely with Engineering to resolve root causes.
Schedule & Availability
This role operates on a follow-the-sun model to support 24x7 global coverage. As part of this structure, the position requires working one weekend day. Shifts are either Sunday–Thursday or Tuesday–Saturday, assigned based on regional coverage needs.
During your onboarding period, you will start on a standard Monday–Friday schedule before transitioning to your assigned shift.
As a Technical Support Engineer, you’ll work directly with enterprise customers to troubleshoot issues across cloud infrastructure, Kubernetes, networking, and data pipelines. This is not SaaS support, you’ll be operating inside complex, customer-owned environments and partnering closely with Engineering to resolve root causes.
Schedule & Availability
This role operates on a follow-the-sun model to support 24x7 global coverage. As part of this structure, the position requires working one weekend day. Shifts are either Sunday–Thursday or Tuesday–Saturday, assigned based on regional coverage needs.
During your onboarding period, you will start on a standard Monday–Friday schedule before transitioning to your assigned shift.
Skills & Tags
Aplyr's read
Unstructured transforms chaotic data into clarity, attracting tech-savvy professionals eager to innovate in AI-driven data processing and extraction.
What's promising
- •Strong focus on AI-driven solutions for complex data challenges.
- •Recent hiring spree indicates growth and demand for tech talent.
- •Opportunities in public sector roles suggest stable, long-term projects.
What to watch
- •Niche focus on unstructured data may limit market reach.
- •Dependence on AI technology could face regulatory scrutiny.
- •Public sector focus may involve bureaucratic challenges.
Why Unstructured
- •Specializes in converting unstructured data into actionable insights.
- •Offers roles specifically tailored to public sector needs.
- •Combines AI expertise with strategic account management for SLED clients.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Unstructured
Unstructured is a technology company specializing in AI-driven solutions for data extraction and processing, focusing on transforming unstructured data into actionable insights.
