About the role
Job Description
To provide proactive and reliable administrative support to facilitate the efficient functioning of the designated functional area, while driving accuracy, compliance, and continuous process improvement.- Manage costs / expenses within approved budget to achieve cost efficiencies
- Deliver exceptional service that exceeds customer expectations through proactive, innovative and appropriate solutions
- Resolve all customer queries efficiently and within agreed timelines
- Improve customer retention and alignment by proactively managing and engaging the misaligned attrition base, resolving concerns and improving customer retention outcomes
- Provide efficient and effective administrative support to ensure accuracy within the functional area
- Comply with governance in terms of legislative and audit requirements
- Maintain effective electronic tracking and monitoring of activities and timelines to support administrative and process efficiency
- Provide timeous and accurate management information to support improved business decision-making
- Maintain high performance standards through consistent delivery against defined KPIs and service levels
- Manage own development to increase competencies and continue with all compliance training requirements
Important Closing Date Note
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
10/06/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Aplyr's read
FirstRand is a dominant force in South Africa's financial sector, attracting professionals focused on innovative banking solutions and ethical financial practices.
What's promising
- •FirstRand is a market leader in South Africa's financial services industry.
- •The company offers diverse career paths across banking, risk management, and financial analysis.
- •Strong focus on ethical practices with roles like Chief Ethics and Conduct Risk Officer.
What to watch
- •High competition in the financial services sector may limit growth opportunities.
- •Limited public information about global expansion strategies.
- •Potentially high-pressure work environment due to industry demands.
Why FirstRand
- •FirstRand's extensive talent pool initiatives indicate a commitment to long-term employee development.
- •The company emphasizes ethical risk management and conduct.
- •Offers specialized roles like XVA Structurer, highlighting a focus on complex financial products.
Aplyr’s read is generated by AI from public sources. Was it useful?
About FirstRand
FirstRand Corporate Centre is a leading financial services provider in South Africa, offering a wide range of banking and financial products and services.
