About the role
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool – just like the home for the Resort’s resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day’s adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center.Job Responsibilities
General
Executes all tasks assigned by his/her superiors
Demonstrates a high degree of standards awareness; promotes teamwork and acts as role model
Attends all scheduled training sessions
Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule
Adheres to the hotel's code of conduct and grooming & hygiene standards
Is seen as working hands-on, assists colleagues in crunch times; Walks the talk
Actively participates in briefings and meetings
Maintains a clean and orderly work area and promotes a safe working environment
Performs any additional duties as assigned
Departmental
Greet guests in a friendly and courteous manner, welcoming them to the Hotel
Open automobile and assist guests from the automobiles or getting into automobiles
Assist Limo/Taxi drivers in unloading, loading and tagging of luggage for guests
Offer directions to guests to areas of the Resort by escorting towards the check in location, whether it be the Welcome Lounge, O Bar, or the guests’ villa
Ensure smooth flow of traffic in and out of the driveway
Issue valet claim tickets to all guests for valet parking and address them by name once known
Provide details resort tour and resort orientation with full knowledge and explanation of all outlets and guest services
Escort all arriving guests to their room, handling their luggage with care and efficiency and presenting the in-room orientation in compliance to Four Seasons Core Standards. Use and understanding of the necessary tools such as Opera Arrival Reports.
Assist departing guests with luggage, transportation requirements, etc. in compliance to Four Seasons Core Standards
Store and retrieve guests luggage and belongings when necessary and issue appropriate baggage claim tags
Luggage, Messages, Faxes and packages are delivered to guest rooms with urgency at all times in accordance to the Four Seasons Core Standards
Run errands for guests and the concierge staff
To call guests by their names and remember return guest's names
Assist the valet and limo staff in welcoming all arriving guests
Front Door, Front Drive, Storage areas to be kept free of debris and clutter at all times
Provide directions and general information to guests when required.
Must be aware of all operational hours, facilities and services available in the hotel
Coordinator role of dispatching guest calls and requests and treating them within the Four Seasons Standard
Review all materials concerning daily events, i.e., return guests, VIPs and function sheets and be well informed at all times
Assist the Guest Service Supervisor in any request with efficiency and urgency for the guest
Handle a guest room change request
Project an image of friendliness, professionalism and willingness to provide personalized services to guests and fellow employees at all times
Work closely with the Front Office, Valet and Limo drivers and assist in the arrivals and departures of guests
Ensure all buggies, buggy covers and materials are polished and kept clean at all times
Work closely with the overnight staff in ensuring a smooth arrivals and departures of the late night arriving and departing guests, as well as the early arrivals and departures
Remember the needs and requests of regular guests as well as names and preferences of return guests
Coverage of the front door at all times
Retrieve guest laundry from guest rooms and deliver it to the laundry
Ensure jogger's amenity is set-up daily during the day and evening in accordance to the Four Seasons Core Standards
During rain and cyclone, ensure there are enough umbrellas at the drive for guests and precautionary measures are taken, including but not limited to the placement of the floor mats
Responsible for the printing and delivery of newspapers to guest rooms should the front office need assistance
Perform tasks and duties as directed by the management of the hotel
The ability to secure cars and handle all keys properly
Project an image of friendliness, professionalism and willingness to provide personalized services to guests and fellow employees at all times
Special Requirements
Holds a diploma in Hospitality and/or 1 -2 years of relevant experience in 5 star hotels/resorts.
Ability to lift 23 Kilograms
Ability to drive a Buggy/golf cart
Proven leadership and supervisory experience.
Be computer literate
Requires reading, writing and oral proficiency in the English and French language.
Hospitable, outgoing & customer-oriented
Aplyr's read
Four Seasons is a global leader in luxury hospitality, attracting professionals passionate about delivering exceptional guest experiences in opulent settings.
What's promising
- •Four Seasons is renowned for its commitment to luxury and personalized service.
- •The company offers diverse career paths in hospitality, from culinary arts to technology.
- •Four Seasons invests in employee development, enhancing skills and career growth.
What to watch
- •High expectations for service excellence can be demanding for staff.
- •The luxury market is sensitive to economic downturns, affecting job stability.
- •Limited public information about internal career progression and employee satisfaction.
Why Four Seasons
- •Four Seasons emphasizes a strong culture of service excellence and attention to detail.
- •The company is known for its innovative approach to hospitality technology.
- •Four Seasons maintains a global presence with a consistent luxury brand experience.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Four Seasons
Four Seasons Hotels and Resorts is a Canadian-based international luxury hospitality company that manages and operates a portfolio of luxury hotels and resorts worldwide.
