Cloud Solution Architect - Azure Infrastructure - Mission Critical

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

 

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Own delivery of Support Mission Critical Services for customers’ most critical workloads, driving a seamless, high‑quality experience across CSU, CSS, Engineering, and partner teams
• Lead Proactive Resiliency for assigned workloads, improving reliability, security, supportability, and observability at scale
• Drive customer onboarding and readiness, including Consolidated Assessment Week and execution of workload‑specific improvement and success plans
• Own Accelerated Incident Resolution, ensuring visibility into critical incidents and that RCAs and learnings translate into durable resilience improvements
• Partner with customers and internal teams to enable strong monitoring and observability, increasing customer self‑sufficiency and operational maturity
• Provide cross‑team leadership with CSAMs and internal stakeholders, clarifying ownership, managing escalations, and maintaining alignment throughout the contract lifecycle

Qualifications

Required Minimum Qualifications

• Bachelors Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.

Preferred Qualifications:

• Proven experience in Cloud Solutions Architecture or Mission Critical Support for enterprise customers.

Technical Expertise

• Deep knowledge of Azure infrastructure services (Compute, Storage, Networking), Container services (such as Azure Kubernetes Service) and Platform-as-a-Service (PaaS) offerings.
  
  
• Strong troubleshooting skills across distributed systems and mission-critical workloads.
  
  
• Familiarity with performance optimization, high availability, and disaster recovery strategies.

Customer Engagement

• Demonstrated ability to manage high-severity incidents and provide rapid mitigation strategies.
• Experience working with financial services customers or other highly regulated industries

 

Communication & Collaboration

• Excellent verbal and written communication skills for executive-level updates and technical deep dives.
• Ability to collaborate across engineering, product groups, and global support teams.

These differentiate top candidates and reflect the complexity of our engagements:
Advanced Technical Skills

• Expertise in virtualization, VM performance tuning, and cache optimization.
• Knowledge of observability tools, telemetry, and proactive monitoring solutions.
• Site reliability / operational troubleshooting experience for large infrastructure as a service or infrastructure environments.

Industry Experience

• Prior experience supporting large-scale financial platforms (e.g., trading systems, risk management platforms).
• Familiarity with regulatory compliance and data security standards in financial services.

 

Leadership & Influence

• Ability to lead operational reviews, drive post-incident analysis, and influence engineering roadmaps.
• Experience in stakeholder management across global time zones.

Certifications

• Microsoft Certified: Azure Solutions Architect Expert.
• ITIL or similar certification for service management.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.