GTM Communications Operations Manager

See yourself at Twilio

Join the team as Twilio’s next GTM Communications Operations Manager and help us scale the processes, tooling, and reporting that keep our communications engine running.

GTM Customer Communications is part of Twilio’s Corporate Communications organization and is responsible for delivering timely, accurate, and actionable updates to customers and go-to-market teams. This includes communications tied to developer updates, pricing changes, regulatory changes, incidents, and other operational moments that require clarity and coordination. In this role, you’ll help ensure these updates are delivered consistently, clearly, and at scale.

About the job

Twilio is seeking a GTM Communications Operations Manager, you’ll be the backbone of Twilio’s GTM Communications program. You’ll publish advisories, blogs, and changelogs while maintaining the systems, templates, and governance frameworks that keep our communications consistent and scalable. You will own the communications calendar and measurement framework—helping the team land updates at the right time, track performance, and analyze feedback to flag insights that drive continuous improvement.

You’ll serve as the team’s Airtable and automation expert—managing datasets, building interfaces, and producing pulse reports that surface meaningful insights. Beyond our team, you’ll provide cross-functional support across Corporate Communications, helping peers design and maintain workflows that streamline reporting.

In addition, you’ll manage the operational delivery of internal and external communications in Workshop and Twilio SendGrid. You will act as the final gatekeeper for quality, performing rigorous QA on HTML-based campaigns to ensure technical perfection. You will also leverage AI prompting to streamline content operations and utilize Google Sheets to reorganize and personalize data for high-precision delivery. This is the perfect role for a professional who thrives at the intersection of communications and operations and loves making sure the "trains run on time".

Responsibilities

In this role, you’ll:

• Publish and operationalize internal and external communications, including advisories, changelogs, and blog posts, ensuring they are flawless.
• Act as the final gatekeeper for communication quality, performing exhaustive QA on HTML, links, and personalization within Workshop and SendGrid.
• Own the communications calendar to ensure timely delivery and balanced scheduling across all programs.
• Maintain governance frameworks, templates, and measurement standards to keep communications consistent and scalable.
• Analyze customer feedback by communication type, flag trends, and recommend improvements by interpreting information and exercising judgment.
• Manage and optimize the GTM Comms Airtable, including datasets, interfaces, and pulse reports that surface meaningful performance insights.
• Utilize Google Sheets to reorganize, clean, and personalize complex datasets for high-precision audience targeting.
• Integrate AI and promptin