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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Facilities Manager

Find your next move at JLL and build a fulfilling career! At JLL, we value what makes you unique, and we're committed to giving you the opportunity, knowledge, and tools to own your success. Explore opportunities to advance your career from within, whether you're looking to move up, broaden your experience, or deepen your expertise.

About the Role

JLL is seeking an experienced Facilities Manager with advanced expertise in hard services, critical systems management, and client relationship development. This position is ideal for facilities professionals looking to elevate their career by taking on strategic portfolio management responsibilities while maintaining hands-on oversight of critical building systems.

As our Facilities Manager, you'll oversee critical HVAC, electrical, and mechanical systems while serving as a key client liaison. You'll report to the Senior Facilities Manager and collaborate closely with both Senior and Regional Facilities Managers to drive operational excellence, strategic planning, and client satisfaction across the portfolio.

Work Schedule: Flexible dayshift, Monday – Friday, on-call rotation support required

What This Job Involves

Hard Services and Critical Systems Management

You'll oversee the operation, maintenance, and performance of critical HVAC systems, ensuring optimal functionality and reliability. Managing electrical systems operations, maintenance programs, and emergency response protocols will be central to your role. You'll direct mechanical systems operations including chillers, boilers, pumps, and other critical infrastructure while monitoring building automation systems (BAS) and energy management platforms to optimize system performance.

Implementing and managing preventive and predictive maintenance programs for all critical systems is essential, as is coordinating emergency response for critical system failures to ensure minimal operational disruption. You'll ensure compliance with all regulatory requirements, codes, and safety standards for mechanical and electrical systems.

Client Relations and Strategic Support

Serving as a client liaison for facilities operations, you'll build strong relationships and trust with key stakeholders. You'll support Senior and Regional Facilities Managers in client presentations, strategic planning sessions, and executive meetings, while participating in client conversations regarding long-term facility planning, capital improvements, and operational strategies.

Translating complex technical issues into clear, actionable recommendations for client decision-making is crucial. You'll respond proactively to client needs and concerns, demonstrating exceptional customer service and problem-solving abilities, while representing JLL professionally in all client interactions.

Portfolio Management and Planning

You'll support the development and execution of long-term capital planning initiatives across the portfolio, assisting in strategic facility assessments, condition reports, and infrastructure lifecycle planning. Contributing to multi-year maintenance and capital improvement roadmaps and evaluating facility systems and equipment for replacement, upgrade, or optimization opportunities are key responsibilities. You'll support portfolio-wide standards development and best practice implementation, while participating in site assessments and due diligence efforts for existing and potential properties.

Budget Development and Financial Management

Assisting the Senior Facilities Manager in developing annual operating budgets for facilities operations is an important component of this role. You'll support capital budget planning, forecasting, and justification for major projects and system replacements, while tracking and analyzing facilities expenditures to identify cost-saving opportunities and efficiency improvements.

Preparing financial reports, variance analyses, and budget recommendations for client review, evaluating vendor proposals, and negotiating contracts to optimize cost and service delivery are regular activities. You'll implement cost control measures while maintaining service quality and system reliability.

Vendor and Contractor Management

You'll oversee contractors and service providers performing work on critical building systems, evaluating vendor performance to ensure compliance with contract requirements and quality standards. Developing and maintaining vendor relationships to support portfolio-wide service delivery is essential, as is reviewing and approving contractor work plans, safety protocols, and execution strategies. You'll coordinate large-scale maintenance projects and system upgrades with minimal disruption to operations.

Operational Excellence and Compliance

Ensuring all facilities operations comply with federal, state, and local regulations including OSHA, EPA, and building codes is non-negotiable. You'll maintain environmental health and safety standards across all managed properties while implementing and monitoring key performance indicators (KPIs) for facilities operations.

Driving continuous improvement initiatives to enhance operational efficiency and service delivery, preparing monthly, quarterly, and annual operational reports for senior management and clients, and maintaining comprehensive documentation of all systems, maintenance activities, and operational procedures are ongoing responsibilities. You'll support emergency preparedness planning and business continuity initiatives.

Team Leadership and Development

Providing guidance and direction to engineering and maintenance staff across assigned properties is key. You'll support training and professional development initiatives for facilities teams, fostering a culture of safety, accountability, and operational excellence. Collaborating with cross-functional teams including property management, leasing, and project management rounds out your leadership responsibilities.

Sound Like You?

Education and Experience

• A Bachelor's degree in Facilities Management, Engineering, or related field is preferred, or an equivalent combination of education and experience. Professional certifications such as CFM (Certified Facility Manager), FMP (Facility Management Professional), or PE (Professional Engineer) are highly desirable. Trade certifications in HVAC, electrical, or mechanical systems are a plus.
• You bring 7+ years of progressive facilities management experience with focus on hard services and critical systems, along with demonstrated experience managing critical HVAC, electrical, and mechanical infrastructure. A proven track record in client-facing roles with strong relationship management skills is essential, as is experience supporting budget development, capital planning, and financial management. Portfolio or multi-site facilities management experience is strongly preferred, along with experience in large-scale commercial, industrial, or mission-critical facilities.

Skills and Knowledge

• You possess comprehensive knowledge of HVAC systems including chillers, boilers, air handlers, and building automation controls, along with a strong understanding of electrical systems, power distribution, emergency generators, and UPS systems. Knowledge of mechanical systems including plumbing, fire protection, and life safety systems is required.
• Your expertise in preventive maintenance program development and implementation, combined with strong financial acumen in budgeting, forecasting, and cost management, sets you apart. Proficiency in CMMS (Computerized Maintenance Management Systems) such as Maximo, FM: Interact, or similar platforms is expected, along with working knowledge of Microsoft Office suite including Excel (advanced), Word, PowerPoint, and Project.
• Understanding of building codes, OSHA regulations, and environmental compliance requirements is essential. You demonstrate excellent written and verbal communication skills with the ability to present to senior executives, strategic thinking capabilities with strong analytical and problem-solving abilities, and exceptional organizational skills with the ability to manage multiple priorities simultaneously.

Physical Demands and Abilities

• You're able to conduct facility inspections including climbing ladders, accessing rooftops, and entering mechanical spaces, and are comfortable working in various environmental conditions including mechanical rooms, rooftops, and outdoor areas. The ability to lift up to 50 pounds occasionally is required, along with a valid driver's license and ability to travel between portfolio properties as needed. Availability for on-call rotation to respond to critical system emergencies is essential.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

110,000.00 – 118,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Franklin, MA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Accepting applications on an ongoing basis until candidate identified.