About the role
New Jersey Manufacturers Insurance Company (NJM) was founded in 1913 by a group of manufacturers seeking to provide cost-effective, safety conscious and financially secure workers' compensation insurance for their workers. From inception the Company has operated as a mutual, with a focus on the needs of its policyholders.
Today, NJM Insurance Group, is a leading mid-sized U.S. property and casualty insurance company with 90 consecutive years of A+ financial strength ratings by AM BEST. Due to exceptional employee experience, NJM has been included on the latest Forbes List of Best Employers in New Jersey for the fourth year in a row. The NJM reputation for being a top provider of outstanding customer service was reaffirmed by the most recent J.D. Power Auto Insurance Claims Survey.
The Property Damage Rep II is responsible for appropriately handling, settling, and closing property damage (automobile) claims that are deemed a total loss by bringing a prompt and amicable resolution. This includes verifying coverage, opening claims, contacting first and third-party claimants, salvage facilities, and other parties involved, and investigating, negotiating, and settling claims based on company guidelines and applicable law.
Schedule: Monday-Friday 8:45am-5:00pm
Essential Duties and Responsibilities:
Conclude all claims with an assigned probable or obvious total loss MOI with appropriate closing documents and reports signifying resolution in a timely manner.
Conduct ongoing review of all assigned files focusing on required investigation, application of coverage endorsements and necessary documentation. Will keep the supervisor informed on claims’ progress as needed.
Initiate appropriate action to conclude all claims in a manner consistent with existing law and multi-state regulations, utilizing company guidelines.
Investigate, review, analyze, and evaluate losses of greater complexity expeditiously in preparation for a prompt resolution, utilizing strong negotiation skills.
Required Qualifications:
A Property Damage Level II Representative with a minimum of one year in the repairable unit or equivalent work experience.
Maintained compliance with required metrics in current role.
Requires strong oral and written communication skills.
Ability to deliver a high-quality customer service experience while showing empathy and kindness to customers in need.
Strong multi-tasking, problem-solving and decision-making skills.
Technical aptitude, including a working knowledge with Microsoft Office.
Mathematical and analytical acumen required.
Ability to work in a fast-paced environment.
Ability to balance multiple priorities and manage time effectively.
Ability to think critically, use resources and seek answers.
Reliable, with high integrity and strong work ethic.
Preferred Qualifications:
Bachelor’s degree is a plus.
Bilingual is a plus.
CT license is a plus.
Compensation: Salary is commensurate with experience and credentials.
Pay Range: $61,256-$77,255Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.
Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.
Aplyr's read
NJM Insurance is a mutual insurer known for its focus on customer service and a stable work environment, attracting those seeking a career in insurance.
What's promising
- •NJM Insurance has a strong reputation for customer satisfaction and service.
- •The company offers a stable work environment with a focus on employee growth.
- •NJM is a mutual company, prioritizing policyholder interests over shareholder profits.
What to watch
- •Limited public information about NJM's innovation in digital insurance solutions.
- •Potentially limited career advancement opportunities due to its regional focus.
- •The insurance industry can be heavily regulated, impacting flexibility and speed.
Why NJM Insurance
- •NJM Insurance is a mutual company, which is less common in the insurance sector.
- •The company has a strong regional presence in New Jersey and surrounding states.
- •NJM emphasizes customer service, reflected in its consistent high satisfaction ratings.
Aplyr’s read is generated by AI from public sources. Was it useful?
About NJM Insurance
NJM Insurance Group is a mutual insurance company providing personal and commercial insurance products, including auto, home, and workers' compensation insurance.
