Professional Service Administrator (Kuwait - 12 months)

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Roche Kuwait early in career Program is a 12 months rotational development program at Roche. The program is tailored for high potential individuals at an early stage of their career, and No work experience is required. The program accelerates their professional development and enables them to be key contributors to Roche's purpose and what patients need next.

Roche Kuwait offers Professional Service Administrator position for a period of 11 months and one month rotation with the below main responsibilities: 

Your Responsibilities

• Provide back-office support to the Professional Services team through Roche Field Service solutions, including case creation and dispatching to assigned personnel

• Collaborate with the Service Team Leader to prepare necessary documents and schedule instrument implementations with customers, manage preventive maintenance (PM) schedules, and upload PM reports for invoicing processes for public and private hospitals.

• Manage spare parts by arranging courier services, overseeing spare part inventory, ordering, and collaborating with supply chain for order follow-ups.

• Liaise with various teams to prepare and send necessary documents (urgent letters, site service reports, etc.) to field engineers.

• Collaborate with business partners (e.g., water units, UPS, 3rd-party materials, lab renovation contractors) to track daily pending issues and manage reminders.

• Daily monitoring and updating of internal systems cases for field engineers; open, dispatch, and follow up on cases through to closure.

• Archive both hard and soft copies of service documents and maintain organized filing systems in the office and core map.

• Manage document flow between Roche, and the customers, including contracts, proposals, quotations, and repair requests.

• Control the numbering, sorting, filing, and retrieval of documents produced by the technical team or department to ensure accuracy and security.

• Support the team with petty cash management, handling departmental expenses, and processing documents efficiently.

Your Opportunity

• Participants build an extensive network within Roche and upskill themselves

• Best possible work environment is designed to foster participants' learning experience

• Participants will have access to senior leaders and will be assigned to a mentor to support their career journey

• Contributing to purpose driven projects and taking responsibilities from day 1

Who You Are

• You hold a Bachelor degree in Life Sciences, Economy, Business Administration, or any related area

• You are at an early stage in your career. Fresh graduates will be preferred

• Having a basic understanding of healthcare system is preferred

• You are eager to work with diverse cultures

• You are curious and have passion for learning new things, and have high degree of integrity and courage

• You have excellent communication and innovative skills

• You are proficient in English

Our mission

Roche is a global pioneer and leader in Personalized Healthcare. We provide breakthrough differentiated medicines and diagnostic tests using expertise in Science, Technology and Data so that people can live better lives. We believe it’s urgent to deliver medical solutions right now – even as we develop innovations for the future. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all.

We are living in truly historic times. The rapid digitalization of healthcare fuels an accelerated transformation in our industry. This change requires leaders who are entrepreneurial, who trust and encourage teams to take risks, learn and progress quickly.

Program Characteristics/Scope

• A rotational talent development program

• 12 months in different disciplines

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.