About the role
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
DUTIES
- Understand UPS service, product, systems and procedure
- Handle incoming calls for pick up, track and trace, complaints, claims, service guarantees, price quotation, service information, export shipments exception and other enquiries in professional manner
- Update the pick up arrangement, UPS supply request and tracking follow up.
- Identify and record customer concern or issues
- Recommend solutions to service concerns to management
- And any other duties assigned from time to time
REQUIREMENTS
- Candidates with SPM/STPM must have minimum 1 year call centre experience.
- Candidates with Diploma, College degree with experience is highly desirable but not necessary.
- Candidates must have a minimum credit in English in SPM.
- Typing speed at >30 wpm.
- Good command of written and spoken English.
- Candidates must be computer literate.
- Candidates do not mind commuting to work in Bukit Jelutong.
- Candidates are aligned with UPS culture and value proposition.
- Candidate aspires to build at least a short term (3 years) career with UPS.
- Candidates are able to articulate why this job would be a good fit.
- Patient and pleasant personality.
- Good telephone etiquette.
- Problem solving skills.
- Willing to work shifts from Mon-Sat and understands the need to balance between work and personal life.
Employee Type:
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Aplyr's read
UPS is a cornerstone of global logistics, employing diverse roles from operations to sales, for those who thrive in a fast-paced environment.
What's promising
- •UPS offers a vast global network, providing stability and growth opportunities.
- •The company invests heavily in technology to enhance logistics efficiency.
- •UPS provides diverse career paths, from logistics to corporate roles.
What to watch
- •The fast-paced environment can lead to high stress levels.
- •Shift work and non-traditional hours may impact work-life balance.
- •Limited public information about diversity and inclusion initiatives.
Why UPS
- •UPS's brown delivery trucks are iconic in the logistics industry.
- •The company has a strong focus on sustainability and carbon reduction.
- •UPS's internal promotion culture supports long-term career growth.
Aplyr’s read is generated by AI from public sources. Was it useful?
About UPS
United Parcel Service (UPS) is a global logistics and package delivery company, known for its extensive transportation network and supply chain solutions.
