About the role
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Team
The Devops Engineer would be an active member within the Voice Application Services team, responsible for providing automation and test support for the SW releases of Five9.
Key Responsibilities
- Design, implement, and maintain infrastructure as code using tools like Ansible and Terraform
- Build and manage scalable cloud infrastructure on AWS and GCP
- Develop and maintain CI/CD pipelines using platforms such as GitLab CI/CD, or similar
- Automate deployment, monitoring, and operational workflows across distributed systems
- Collaborate with Development, QA, and Operations teams to ensure seamless delivery and high system reliability
- Monitor system performance, troubleshoot issues, and implement solutions to improve availability and scalability
- Develop and maintain reusable automation modules and frameworks
- Identify inefficiencies in existing processes and drive improvements in automation and operational workflows
- Work with REST APIs and integrate services across systems and platforms
- Leverage AI-assisted coding tools such as Claude Code or GitHub Copilot to improve productivity and code quality
- Support and manage voice infrastructure components, including protocols such as SIP (Session Initiation Protocol) and RTP (Real-time Transport Protocol)
Qualifications & Skills
- 3+ years of experience in DevOps, SRE, or infrastructure engineering roles (preferably in telecom, SaaS, or service provider environments)
- Hands-on experience with Ansible and Terraform, including writing and maintaining reusable modules
- Strong experience with cloud platforms such as AWS and GCP
- Proficiency in Unix/Linux systems, including CLI-based administration and shell scripting
- Solid understanding of CI/CD pipelines (GitLab, or similar)
- Demonstrated understanding of AI-assisted development tools (e.g., Claude Code, GitHub Copilot)
- Familiarity with voice technologies and protocols such as SIP and RTP
- Strong troubleshooting, debugging, and problem-solving skills
- Excellent written and verbal communication skills in English
- Ability to work effectively in distributed, cross-functional teams
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Aplyr's read
Five9 excels in cloud contact center solutions, attracting tech-savvy professionals keen on enhancing customer communication through innovative software.
What's promising
- •Five9's cloud-based platform is crucial for businesses seeking flexible and scalable customer service solutions.
- •The company is investing heavily in AI and automation, indicating a forward-thinking approach.
- •Recent hires suggest robust growth and a diverse range of career opportunities across global locations.
What to watch
- •Competition in the cloud contact center market is intense, with major players like Amazon and Microsoft.
- •Rapid technological changes require constant adaptation, potentially straining resources.
- •Limited public information about employee satisfaction and company culture could concern potential applicants.
Why Five9
- •Five9 specializes in cloud contact center software, setting it apart from broader cloud service providers.
- •The focus on AI-driven customer experience solutions highlights its commitment to innovation.
- •A diverse range of roles in engineering and management reflects a comprehensive approach to talent acquisition.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Five9
Five9 is a leading provider of cloud contact center software, enabling businesses to deliver exceptional customer service and support through a variety of communication channels.
- Founded
- 2001
