About the role

100% Remote (India) | AI Optimization Specialist | Fintech SaaS Firm

About the Role:

AI Optimization Specialist is a critical, cross-functional role focused on improving the performance of AI Voice and Chat solutions through data analysis, conversational design, and optimization. You'll work with 18–20 customers post-implementation and collaborate closely with product, implementation, and AI teams.

Key Responsibilities:

Analyse conversation data to identify improvement areas
Implement optimizations to enhance bot performance and user experience
Conduct A/B testing and monitor AI health metrics
Collaborate cross-functionally and contribute to best practices

What We’re Looking For:

1–2 years’ experience with conversational AI (voice/chat)
Strong analytical and communication skills
Familiarity with prompt engineering, Python, and basic automation
Bonus: SQL knowledge, experience with financial institutions or contact centres

Note: If this opportunity aligns with your current role and interests, we’d love to hear from you!

Please share your updated resume along with a short 3 to 4 minute video covering the following:

a) What you know and appreciate about Eltropy

b) Why you believe you're a strong fit for this role

c) A little about what you enjoy doing in your free time

About Eltropy (www.eltropy.com)

Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world-class digital communications platform, community financial institutions can improve operations, engagement and productivity. CFIs (Community Banks and Credit Unions) use Eltropy to communicate with consumers via Text, Video, Secure Chat, co-browsing, screen sharing and chatbot technology - all integrated in a single platform bolstered by AI, skill-based routing and other contact center capabilities.

Eltropy Values

Customers are our North Star
No Fear - Tell the truth
Team of Owners

Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Skills & Tags

python ai data product design

Aplyr's read

Eltropy Inc. specializes in secure digital communication solutions for credit unions and community banks, attracting professionals in fintech, AI, and customer success.
Synthesized from recent postings & public sources

What's promising

•Eltropy focuses on a niche market, offering tailored solutions for credit unions and community banks.
•The company is expanding its AI capabilities, hiring roles like Product Manager - AI & Analytics.
•Eltropy is growing internationally, with roles like Onboarding Optimization Specialist based in India.

What to watch

•Competition in the fintech space is intense, with many companies offering similar communication solutions.
•Limited public information about Eltropy's financial performance and long-term stability.
•The company may face challenges scaling its platform to larger financial institutions.

Why Eltropy Inc.

•Eltropy's platform integrates secure messaging and video chat specifically for financial institutions.
•The company's focus on credit unions and community banks differentiates it from broader fintech solutions.
•Eltropy is investing in AI and telephony, enhancing its product offerings and market appeal.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Eltropy Inc.

Eltropy Inc.

eltropyinc.com

View company

Eltropy Inc. provides a digital communication platform designed for credit unions and community banks, enabling them to engage with their members through secure messaging and video chat.