About the role

Aplyr's Quick Take

This role is about designing and improving AI and automation solutions for customer service at Circle K. You'll work closely with both business and technical teams to translate requirements into functional designs, focusing on chatbots and voicebots. It's primarily an individual contributor position with a mix of design and support responsibilities.

Good fit

Ideal candidates have a background in AI solution design, experience with chatbots or voicebots, and some coding skills in JavaScript or Python. You should be comfortable collaborating with various stakeholders and have a problem-solving mindset.

Worth noting

The position requires a valid EU/EEA work permit, and relocation assistance is not provided. The role emphasizes continuous improvement and optimization, which may appeal to those who enjoy iterative processes.

Job Description

Circle K Business Centre in Riga, Latvia is looking for a new team player to join our team as:

Business System Solution Designer – AI & Automation

Type of employment: Permanent
Location: Riga, Latvia
Visa requirements: A valid work permit from the EU/EEA
(relocation assistance is not provided) 

Main Purpose of the Role

Design, develop, and continuously improve AI and automation solutions that enhance customer experience and operational efficiency across digital and voice channels. The role bridges business stakeholders and technical teams by translating requirements into scalable solution designs using platforms such as Cognigy and Microsoft Copilot Studio, while ensuring integration with enterprise systems and customer service platforms.

Key Responsibilities

Solution Design, AI Delivery & Integrations

Design end-to-end conversational AI, agentic AI, and automation solutions based on business requirements;
Translate business needs into solution designs, flows, user stories, and functional specifications for development teams;
Create and maintain scalable chatbot, voicebot, and AI agent structures using approved enterprise platforms;
Define integrations with enterprise systems, APIs, CRM, finance, accounting, payment, and data services in collaboration with technical teams;
Ensure solutions align with enterprise architecture, security, compliance, AI governance, and data protection principles.

Platform Support, Optimization & Stakeholder Collaboration

Optimize AI experiences using analytics, testing, user feedback, and prompt engineering best practices;
Support testing, validation, release, and continuous improvement of new AI and automation capabilities;
Provide Level 2 support and problem solving for operational or development issues, involving Global Tech, platform SMEs, or vendors where needed;
Design smooth handover, routing, and escalation scenarios between AI solutions and live support channels;
Work with business stakeholders to identify use cases, gather requirements, communicate trade-offs, and align expectations.

Knowledge, Skills & Experience

Required:

Understanding of chatbot/voicebot design, conversational flows, and agentic AI;
Experience translating business requirements into solution designs;
Basic scripting knowledge, such as JavaScript and/or Python;
Experience or exposure to LLMs and prompt engineering;
Experience working with or supporting customer service platforms, such as CCaaS, CRM, or similar;
Strong communication and stakeholder management skills;
Fluent English to communicate successfully with colleagues abroad.

Preferred:

Experience with Microsoft Copilot Studio, Cognigy, or other AI agent platforms;
Experience working in contact center or digital customer service environments;
Understanding of automation concepts and collaboration with workflow/RPA teams;
Understanding of APIs, integrations, and enterprise systems;
Knowledge of speech technologies, such as STT and TTS;
Experience working in Agile environments.

What you can expect at Circle K:

For 6 years in a row, Circle K Business Centre has been awarded 1st place in the “CV-Online TOP Employer” International Business Services category;
Monthly salary 1880 – 2100 gross; 
Covered tariff plan for your mobile phone; 
Health insurance; 
Employee discounts in our stores; 
Global and fast-paced work environment; 
Positive atmosphere and great colleagues around you; 
Continuous personal and professional development driven by
challenging goals;
And more!

Interested? 

We encourage you to apply by the 6th of August, 2026. 

We know great companies are built from within by great people like you. Come grow with us! 

Circle K Business Centre SIA 
PVN Nr: LV40103511774 
Duntes iela 6, Rīga, Latvija, LV-1013 

Skills & Tags

ai design

Aplyr's read

Circle K is a global convenience store chain focused on customer service, attracting individuals interested in retail and hospitality roles.
Synthesized from recent postings & public sources

What's promising

•Circle K offers diverse roles, providing opportunities for both full-time and part-time employment.
•The company's global presence allows for potential career growth and international opportunities.
•Circle K emphasizes customer service, which can be rewarding for those who enjoy customer interaction.

What to watch

•High turnover in retail roles may affect job stability and workplace morale.
•Limited advancement opportunities in entry-level positions could hinder career growth.
•The work environment might be fast-paced and stressful, especially during peak hours.

Why Circle K

•Circle K operates a recognizable brand with a strong presence in the convenience store market.
•The company integrates fuel services, offering a unique retail experience compared to typical convenience stores.
•Circle K's focus on customer service sets it apart in the competitive retail sector.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Circle K

Circle K

circlek.com

View company

Circle K is a global chain of convenience stores offering a variety of products including snacks, beverages, and fuel. The company is known for its customer service and convenience.