Senior Director, HR Technology Strategy & Architecture

The Opportunity:

Reporting to the Executive Director, Global Employee Services, as the Senior Director, HR Technology Strategy & Architecture, you will be a key member of the Human Resources I&T function. Youw ill be accountable for defining, governing, and delivering the enterprise HR technology strategy and architecture along with setting the strategic direction for AI adoption within the HR Function. You will have end-to-end ownership of the HR technology landscape to ensure HR I&T platforms are strategically aligned, architecturally coherent, operationally stable, scalable, secure, and future-ready while enabling seamless digital experiences across the HR operating model.

This is a hybrid role, which offers a combination of an onsite and remote work schedule.  #LI-hybrid

The Role:

• Own and evolve the enterprise HR Technology Strategy and multi-year roadmap, ensuring alignment with business priorities and the HR operating model.
• Lead the strategy and roadmap for AI‑enabled HR service delivery, with a clear focus on expanding Tier 0 self‑service capabilities that improve employee experience and reduce cost‑to‑serve.
• Define and govern AI‑driven HR technology capabilities (e.g., virtual agents, intelligent knowledge, automation), ensuring responsible use, data privacy, security, and regulatory compliance.
• Establish the architectural and operating model foundations required to scale AI across HR, including AI‑ready knowledge management, integration standards, and performance measurement.
• Drive measurable business value from AI adoption by increasing case deflection, improving resolution quality and speed, and continuously optimizing digital self‑service through data‑driven insights.
• Serve as a trusted HR Technology business partner by working closely with HRLT, HR functional leaders, HR Technology, and IT to translate business needs into scalable, technology‑enabled solutions.
• Act as the primary liaison between HR and IT, ensuring alignment on strategy, priorities, and roadmaps while advocating for HR requirements.
• Proactively partner with stakeholders to shape system design, process integration, and change adoption, ensuring HR technology solutions enhance operational effectiveness, employee experience, and compliance.
• Establish architectural principles and standards that guide platform optimisation, investment decisions, and system evolution.
• Provide end-to-end accountability for the HR technology landscape (e.g., Workday, ServiceNow), ensuring performance, scalability, security, and compliance.
• Govern demand intake, prioritisation, release management, and change control to ensure disciplined and value-driven delivery.
• Oversee system configuration standards, integration integrity, and data governance controls across the HR ecosystem.
• Act as design authority for new capabilities, enhancements, and platform expansions, ensuring architectural coherence and enterprise alignment.
• Lead vendor and strategic partner governance, ensuring roadmap alignment, performance management, and risk mitigation.
• Partner with HRLT, IT, Finance, Risk, and business leaders to ensure technology decisions support enterprise strategy and regulatory requirements.
• Drive innovation and continuous improvement across HR technology, embedding automation, AI, analytics, and digital experience enhancements.

Your Skills & Abilities:

• Degree related education in Human Resources, Information Systems, Business or a related field (Master’s degree or professional HR qualification such as CIPD preferred).
• Minimum 7 years’ experience in a senior IT architecture or HR operational role within a global or matrixed organisation.
• Demonstrated experience leading AI‑enabled digital service or self‑service transformations, preferably within HR, shared services, or complex enterprise environments.
• Proven background in defining and governing AI, automation, or intelligent knowledge solutions, with an understanding of data privacy, security, and compliance considerations.
• Experience designing or enabling Tier 0 self‑service capabilities that drive measurable improvements in employee experience, case deflection, and operational efficiency.
• Strong understanding of HR knowledge management, service delivery models, and digital experience design sufficient to support scalable AI adoption.
• Proven experience HR IT Strategy, Architectural Design and Vendor Relationship Management in a multinational environment, with a strong understanding of HR system compliance, and cultural nuances.
• Demonstrable track record supporting the design and delivery of HR strategies and organisational change programmes.
• Strong ability to govern and lead on future HR IT roadmap initiatives.
• Proficiency with HRIS and Microsoft Office suite.
• Fluency in English; additional languages are advantageous.

Key Competencies:

• Strong functional HR knowledge, deep understanding of the HR processes within CSL and the policies that govern them.
• Demonstrates the ability to build and sustain trusted, collaborative relationships across functions, regions, and levels of the organization.
• AI‑Enabled HR Service Governance – Ability to design and scale AI‑driven HR services while ensuring architectural integrity, compliance, and risk management.
• Tier 0 Digital Self‑Service Enablement – Strong capability in advancing intelligent self‑service through knowledge management, automation, and user‑centric experience design.
• Effectively partners with key stakeholders to understand priorities, align objectives and co-create solutions that drive shared outcomes.
• Deep expertise in HR technology architecture, including systems, integrations, data models and user experience frameworks.
• Strong understanding of global HR technology ecosystems and multi-platform integration complexity.
• Ability to influence senior stakeholders and guide enterprise-level HR technology decisions.
• Strong capability to simplify complexity and drive architechural coherence across HR and other IT platforms.
• Experience conducting technology landscape assessments and designing future-state architectures.
• Experience managing global HR technology landscapes with end-to-end platform accountability.
• Strong vendor and strategic partner governance capability.
• Proven ability to lead cross-functional, multi-regional HR technology transformation initiatives.
• Strategic governance mindset withexperience in operating model design, continuous improvement and KPI driven performance management.

Travel Requirements:

• Domestic and International travel may be required from time to time.

About CSL Behring

CSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients’ needs by using the latest technologies, we discover, develop and deliver innovative therapies for people living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives.

CSL Behring operates one of the world’s largest plasma collection networks, CSL Plasma. Our parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people, and delivers its lifesaving therapies to people in more than 100 countries.

To learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor  visit https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/.

Our Benefits

For more information on CSL benefits visit How CSL Supports Your Well-being | CSL.

You Belong at CSL

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.

 To learn more about inclusion and belonging visit https://www.csl.com/careers/inclusion-and-belonging

Equal Opportunity Employer

CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.