Job Title

Manager, Learning Design & Experience

Job Description Summary

The Manager, Learning Design & Experience is responsible for designing and developing high-quality, scalable learning experiences that enable frontline performance, leadership development, and enterprise capability building. This role owns instructional design standards, content quality, and the development of learning assets across the organization.


Serving as the central point for content creation, this role translates operational processes, SOPs, and program requirements into clear, engaging, and practical learning experiences. In addition to formal training content, this role is responsible for developing supporting materials and collateral—including presentations, job aids, templates, and field tools—that reinforce learning and drive adoption in day-to-day operations.

This role partners closely with Frontline Capability, Field Enablement & Delivery, and Learning Operations to ensure learning solutions are effective, consistent, and aligned to business needs.

Job Description

Key Responsibilities

Instructional Design & Learning Experience Development

• Design and develop high-quality learning experiences using adult learning principles across frontline, leadership, and enterprise programs
• Build blended learning solutions including instructor-led training, digital modules, job aids, and on-the-job learning tools
• Translate SOPs, playbooks, and operational requirements into clear, engaging, and actionable learning content
• Ensure all learning solutions are practical, role-based, and directly applicable to field execution

Content Development & Collateral Creation

• Develop a wide range of learning and performance support materials, including:
  • Presentation decks (PPTs) for training and leadership sessions
  • Job aids, quick reference guides, and SOP summaries
  • Visual tools, infographics, and field-ready resources
  • QR-enabled resources and mobile-friendly performance support tools

• Ensure all materials are visually consistent, easy to use, and aligned with company brand and content standards
• Create reusable templates and toolkits to increase efficiency and consistency across L&D

Design Standards & Governance

• Establish and maintain instructional design standards, templates, and content development guidelines
• Ensure consistency, quality, accessibility, and usability across all learning materials
• Review and provide quality assurance on content developed across L&D to maintain a cohesive learner experience
• Manage content versioning and updates to ensure materials remain current and aligned with enterprise standards

Cross-Functional Partnership

• Partner with the Sr. Manager, Frontline Capability to translate technical and operational requirements into scalable learning programs
• Collaborate with Manager, Field Enablement & Delivery to ensure content supports effective facilitation and field adoption
• Work with SMEs, COEs, and Operations leaders to validate accuracy and relevance of content
• Support leadership development initiatives by designing materials that align to program goals and learning journeys

Program Support & Continuous Improvement

• Support pilots, launches, and program rollouts by refining content based on feedback and field insights
• Incorporate learner feedback, adoption data, and performance outcomes into content improvements
• Continuously evaluate and enhance learning experiences based on best practices and evolving business needs
• Stay current on instructional design trends, tools, and learning technologies

Work Intake & Prioritization

• Partner with L&D leadership to prioritize content development efforts based on business impact and program timelines
• Manage multiple content development projects simultaneously, ensuring deadlines and quality expectations are met
• Provide guidance on appropriate learning solutions (e.g., training vs. job aid vs. tool) based on the need

Qualifications

• Bachelor’s degree in Instructional Design, Education, Learning & Development, or related field, or equivalent experience
• 5+ years of experience in instructional design, learning experience design, or content development
• Demonstrated experience designing blended learning solutions for operational or technical environments
• Strong experience developing presentation materials (PPT), job aids, and performance support tools
• Experience translating complex processes or technical content into clear, user-friendly learning experiences
• Proficiency with instructional design tools and content authoring platforms
• Strong written communication, visual design sensibility, and attention to detail
• Ability to manage multiple projects and priorities in a fast-paced environment

Core Competencies

• Learning Experience Design – Creates engaging, practical, and effective learning solutions grounded in adult learning principles
• Content & Visual Communication – Develops clear, polished, and intuitive materials that drive understanding and action
• Operational Translation – Converts complex SOPs and technical processes into usable learning and field tools
• Standards & Quality Ownership – Establishes and enforces consistency across all learning materials and experiences
• Collaboration & Partnership – Works effectively across L&D, Operations, and SMEs to deliver aligned solutions
• Continuous Improvement Mindset – Uses feedback and data to refine and enhance learning experiences

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 106,250.00 - $125,000.00

C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities.  Discrimination of any type will not be tolerated. 

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at C&W Services, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “C&W Services”