Field Service Technician-Commercial Roofing

IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you!

Job Description

Remote opportunity, Territory covers: Tennessee to Kansas City, Missouri.

Essential Job Functions

• Liaise with the commercial contracting community and perform quality assurance inspections of ongoing and completed commercial roofing jobs.
• Prepare and conduct both theory and hands-on commercial product training for existing and potential Registered Contractors.
• Produce written inspection and quality assurance reports for internal and external customers.
• Work with contracting community and distribution network on product education and promotion
• Conduct warranty claims investigations when appropriate 
• Attend and participate in related association events to promote IKO Commercial products.
• Attend internal meetings, functions and company provided training as required
• Adhere to Health and Safety policies as well as IKO Vehicle policies
• Any other responsibilities as assigned

Competencies

Technical Skills

• Several years of hands-on experience in commercial roofing including exposure to installation methods for TPO roofing and other related products.  
• Ability to read technical roofing documentation/specifications
• Is comfortable working with MS Outlook, Word, PowerPoint and other office  technology
• Formal training on roofing installations/quality control with large national roofing company is a plus

Social Process Skills

• You are comfortable demonstrating and presenting product applications, either hands on or in presentation format
• You are passionate about quality workmanship while also building lasting customer relationships for the future.
• Motivated, competitive, passionate and flexible.  Can effectively manage multiple tasks while working independently
• Excellent written and verbal communication skills.  You can confidently reach out to and work with contractors presenting the benefits of IKO commercial products.
• Adaptable to changing priorities and responsibilities with a “get it done” attitude

Physical Demands

• Must be able to work flexible hours (including nights and weekends) to complete tasks as assigned
• The person in this position needs to feel extremely comfortable with heights and  climbing a ladder
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer

Travel

• Must have a valid driver’s license and can travel throughout the designated territory with potentially some overnight stays
• Frequent travel, site visits, some overnight travel could be required

Required Education/Experience

• 3-5 years direct hands on experience in commercial roofing business
• Ideally  has experience with quality assurance and roof inspections with roofing contractor  
• Understanding of commercial roofing assemblies and their applications
• Driver’s License in good standing required.

Direct Reports

None

Work Authorization

Must be authorized to work in the United States of America

Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.
 

Diversity and Equal Opportunity Employment: IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.