MOM Product Lead

The Government Technology Agency (GovTech) aims to transform the delivery of Government digital services by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do. We also develop the Smart Nation infrastructure and applications and facilitate collaboration with citizens and businesses to co-develop technologies.

Join us as we support Singapore’s vision of building a Smart Nation - a nation of possibilities empowered through info-communications technology and related engineering.

The Ministry of Manpower (MOM) drives Singapore’s mission to develop a empowered workforce and thriving workplaces. We shape policies and deliver digital solutions that uphold fair employment, safeguard the well-being of workers, and enable businesses to operate responsibly and productively. As a key enabler of MOM’s digital transformation, our division partners closely with policy, operations, and enforcement teams to modernise regulatory systems, enhance service delivery, and create digital experiences that are intuitive, reliable, and citizen‑centric.

At MOM, you will contribute to meaningful public outcomes that impact millions of workers, employers and businesses. We empower our product teams to solve complex regulatory and operational challenges with technology, data, and design. Join us to build products that strengthen Singapore’s labour market, protect vulnerable groups, and support safe and progressive workplaces for all.

Key Responsibilities

Product Strategy & Development

• Shape the product vision and strategy for MOM’s digital platforms, ensuring strong alignment with regulatory intent, policy outcomes, and operational (Policy-Ops-Tech) needs across departments.
• Translate policies, legislative requirements, and service workflows into clear product specifications and user stories that drive meaningful digital transformation.
• Lead discovery and problem‑framing sessions with policy owners, operations teams, inspectors, enforcement units, and external stakeholders (e.g., employers, employment agencies, workers) to understand ground challenges and surface opportunities for redesign.
• Evaluate product ideas through evidence‑based approaches, user research, and data insights to ensure solutions are practical, scalable, and citizen‑centric.

Product Management

• Own and manage the end‑to‑end product lifecycle across multiple MOM platforms (e.g., Policy, Service Delivery, Enforcement, Organisational, etc).
• Prioritise features across complex stakeholder groups based on regulatory impact, user benefits, feasibility, operational constraints, and cross‑agency dependencies.
• Partner closely with engineering teams, policy divisions, and operations to ensure timely, high‑quality product delivery.
• Define and track success metrics that reflect MOM’s policy intent, service quality, compliance outcomes, and user experience.

Technical Collaboration

• Work with engineering, cybersecurity, architecture, and data teams to design solutions that are scalable, secure, and compliant with government standards.
• Guide integration approaches with cross‑agency systems (e.g., IRAS, ICA, CPF Board, BCA) and MOM internal platforms.
• Balance technical debt remediation with new feature development to ensure long‑term product sustainability.
• Work closely with engineering leads on technical feasibility and architecture decisions
• Guide integration approaches between regulatory, payment, and enterprise systems
• Ensure scalable solutions that meet government security and compliance standards
• Balance new feature development with technical sustainability

User Experience & Design

• Champion user-centric design for products serving diverse user groups such as employers, migrant workers, employment agencies, inspectors, and internal MOM officers.
• Simplify complex regulatory processes into intuitive, efficient digital services that reduce friction and enhance service delivery.
• Use data, behavioural insights, and feedback loops to refine user journeys and continuously improve experience across web, mobile, and officer-facing systems.

Team Leadership

• Lead and mentor a team of product managers working across multiple product lines.
• Establish product culture and best practices, ensuring consistent standards in product d