Senior Employee Relations Partner (ADA)

Riot's People team exists to help Rioters make better decisions around its talent. We bring our expertise to all of those typical HR activities such as hiring, onboarding, development, DEI, performance management, benefits, perks, compensation, big events, labor relations, off-boarding so that all Rioters can flourish. The Rioter Relations (or Employee Relations) team is a shared service within the People Team that is responsible for managing various employee relations topics including internal investigations, performance management, accommodations and similar areas of work.

As a Senior Employee Relations Partner (ADA), focused on the Reasonable Accommodations Interactive Process, reporting to the Sr. Manager, Rioter Relations, you are the primary point of contact for the ADA Accommodation process at Riot responsible for independently managing the end-to-end Interactive Process to ensure compliance with relevant laws, consideration of business interests and providing the best possible experience for every Rioter..

Responsibilities:

• Serve as the primary contact, oversee and administer Riot’s Americans with Disabilities (ADA) interactive process for all US employees to include engaging directly with employees about restrictions and accommodations, evaluating medical documentation, engaging with physicians (as needed), arriving at creative accommodation solutions based on experience, supporting with the implementation and follow up on accommodations and completing undue hardship analysis.
• Effectively manage and prioritize multiple ADA accommodation cases from initiation to disposition and maintain accurate follow up, tracking, and timely communication for individuals requesting an accommodation.
• Independently track, monitor and follow up on ADA scenarios that are open, and regularly report status updates and complex matters to your manager, Rioter Relations, HRBPs and Legal.
• Provide direction to HRBPs and managers on how to navigate situations where ADA Accommodations overlap with other sensitive topics, to include leaves of absence, performance management, job abandonment, internal investigations or other complex employee relations scenarios.
• Proactively engage with and advise HRBPs and managers on all related accommodation request cases and inquiries, keeping them updated on the status of cases.
• Drive meaningful and continous improvements to the accommodation process to ensure compliance, effectiveness of solutions and experience for all involved parties.
• With support from the Sr. Manager Rioter Relations, assist in the development of educational and communications materials & training for Rioters, HRBP and managers related to the Reasonable Accommodations Interactive Process.

Required Qualifications:

• Seven or more years of HR or benefits experience, with a minimum of three years in leave, disability, and accommodation administration.
• You have demonstrated experience conducting Interactive Process meetings.
• Comprehensive knowledge of federal, state, and local employment law, administration of leaves of absences, ADA, accommodations, constructive counseling.
• Strong business and HR acumen, including strong critical thinking, analysis, and problem solving abilities.
• Experience handling high volume workload with shifting priorities / deadlines
• Ability to independently coach, mentor, advise and partner with stakeholders at varying levels of seniority
• You regularly interpret and discuss complex accommodation and leave related. information with others, clearly explaining terminology and concepts unfamiliar to most people.
• You’re able to maintain a high level of confidentiality and comfortable delivering service to a variety of customers, from senior managers to entry-level talent.
• You have strong interpersonal skills and service orientation.
• You have strong organizational, analytical, time management and detail oriented skills.
• You’re equally comfortable working independently on projects or cross functionally with Rioters from all over the organization.

Desired Qualifications:

• Experience advising and interacting with employees at various levels, seniority and craft expertise.
• Experience handling concerns and providing recommendations in circumstances where a process or system is not yet in place.
• Experience working through ambigu