Automation & CRM Analyst

Farfetch is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and over 1,400 of the world’s best brands and charming boutiques from around the world. Farfetch opens a world of luxury for endless expressions of style, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.

 

 

TECHNOLOGY

 

The Technology team builds end-to-end products and solutions that power our marketplace, delivering an incredible experience for customers globally. From understanding customer and partner needs to designing and testing innovative hypotheses, we create industry-leading experiences for luxury customers everywhere.

 

 

PORTO

 

Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals. 

 

 

THE ROLE

 

The Automation & CRM Analyst is responsible for identifying, analysing, and driving Automation and CRM improvement initiatives. This role works closely with stakeholders to understand business needs, proactively identify optimization opportunities, and translate them into actionable requirements.
The Analyst collaborates with Engineering teams to deliver scalable solutions, ensures quality through testing and validation, and supports the continuous evolution of Automation and CRM processes.