Customer Order Coordinator

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

In this role, you will be part of Thermo Fisher Scientific's ImmunoDiagnostics Division (IDD), which develops, manufactures, and markets diagnostic tests for allergy, asthma, and autoimmune diseases. With approximately 1,900 employees worldwide, IDD is the global leader in in vitro allergy diagnostics and a leading provider of autoimmune diagnostics in Europe. Our Uppsala site, home to more than 750 employees, serves as the division's global headquarters and includes both research and development and manufacturing operations. 

How will you make an impact? 

As a Customer Order Coordinator, you will play a key role in ensuring efficient and reliable order management processes that support our customers around the world. You will contribute to the smooth flow of products and services by coordinating orders, maintaining accurate documentation, and collaborating with internal and external stakeholders. 

Your work will directly support our mission of enabling our customers to make the world healthier, cleaner, and safer. 

What will you do? 

• Coordinate and manage customer orders from receipt through fulfillment and delivery 
• Process orders accurately and maintain related documentation and records 
• Support logistics operations for clinical trials, pharmaceutical products, and scientific equipment 
• Ensure compliance with applicable regulatory requirements, quality standards, and company procedures 
• Monitor inventory levels and support supply chain continuity 
• Collaborate with internal teams, including Customer Service, Supply Chain, Logistics, and Quality functions 
• Communicate with external partners, suppliers, and carriers to ensure timely and accurate deliveries 
• Identify and resolve order- and shipment-related issues in a proactive manner 
• Contribute to continuous improvement initiatives and operational excellence activities 

How will you get there? 

We are looking for a detail-oriented and customer-focused professional who enjoys working in a fast-paced and collaborative environment. 

To succeed in this role, you will ideally have: 

• A Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field - or equivalent work experience
• Experience in order management, logistics, warehousing, supply chain operations, or customer service is considered an advantage 
• Strong knowledge of shipping documentation, customs procedures, and international trade regulations 
• Experience working with ERP systems such as SAP, Oracle, or QAD, as well as strong Microsoft Office skills, particularly Excel 
• Excellent written and verbal communication skills in English; additional language skills are beneficial 
• Strong organizational skills with the ability to manage multiple priorities simultaneously 
• A proactive, solution-oriented mindset and excellent attention to detail 
• Strong interpersonal skills and the ability to collaborate effectively with a variety of stakeholders 

Experience with GMP, GDP, clinical trial regulations, temperature-controlled logistics, dangerous goods transportation, quality management systems, or process improvement initiatives is considered an advantage. 

Interested? 

Join our team's mission and send in your application, including a cover letter, CV, and salary request in English. 

Apply via Careers at Thermo Fisher Scientific | Thermo Fisher Scientific jobs. 

Please apply as soon as possible; the position will be filled as soon as a suitable candidate is found.