Director ll, Product Management - Search & Discovery

Director ll, Product Management – Search & Discovery

 

Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

 

Search and Discovery Product

 

The Search and Discovery Product Team is responsible for creating a world class search and discovery shopping experience for our customers, from “intent” based shopping to delighting the customer with serendipitous product discovery on every visit.

 

We are obsessed with optimizing the entire search customer journey, from query understanding and search relevance to personalized and category/mission aware search and recommendation We believe the experience of finding the right fresh groceries delivered to your door the next morning, should be personal and different from shopping for a new laptop or your next pair of jeans. Search and Recommendations drive over 70% of product discovery for our millions of daily customers, so the scale and impact of our work is massive!

 

The Role

 

With the latest advances in AI/ML, we have the opportunity to rethink the traditional search stack to deliver unique high-quality experiences to our customers that were traditionally outside the realm of possibility. This Search Product leader will be responsible for a key area of Search within the Search & Discovery org as a senior Tech lead who may be required to mentor some junior PMs along with their own IC scope.

 

What You Will Do

• Strategic Impact: Define and execute on the vision, strategy, and roadmap for Search - driving quarterly planning and driving daily execution to deliver unique customer experiences

 

• Goal Ownership & Execution: Partner with business and technology stakeholders to define OKRs and identify key problems that unlock targeted growth. Own and deliver OKRs by defining product roadmaps and driving day-to-day execution, ensuring high-quality and timely delivery

 

• Metrics Definition & Data-Driven Insights: Define input and output metrics, regularly reviewing them to proactively gain insights and improve search. Conduct deep data analysis to generate actionable insights for defining and solving complex business problems

 

• Competitive Analysis & Benchmarking: Perform competitive analysis to understand how leading eCommerce businesses solve problems and benchmark Coupang’s products and practices against global best-in-class standards, identifying opportunities for improvement

 

• Cross-Functional Collaboration: Effectively communicate, collaborate, and drive alignment with diverse stakeholders, including senior executives across business and technology partners, ensuring seamless execution