Job Description Summary

Front line Service Leader in management of given area (South Manila, South Luzon and Mindanao)

This role combines technical expertise, leadership, and business acumen

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Activities & Responsibilities

• Act as a main point of contact for customers, ensuring timely and satisfactory resolution of concerns.
• Oversee service and maintenance activities, including preventive and remedial services, across assigned area
• Manage operations planning and execution, ensuring compliance with quality, timeliness, and cost standards.
• Utilize technical and business knowledge to support escalations and complex problem-solving.
• Lead and develop a team of Field Service Engineers, including hiring, coaching, and performance management.
• Establish and maintain strong customer relationships, providing ongoing technical and business support.
• Drive operational efficiency and productivity improvements, including cost control and resource optimization.
• Responsible for SLA performance and profitability in the designed area
• Key KPI ownership - incl EHS, Ute, Cost, CSAT, PM, Inventory
• Collaborate with internal stakeholders (Customers, Sales, ASLs, OTR, HPM, Modality, CSC) to execute service strategies and business growth initiatives.
• Ensure adherence to EHS and compliance guidelines.
• May lead small projects with low risk and resource requirements.
• Go to Gemba to be in support of the Field and understand what challenges they face

Technical Knowledge & Hard Skills

• Proven experience supporting high-value medical equipment or critical systems.
• Advanced IT knowledge and remote troubleshooting experience
• Knowledge of remote diagnostic tools, and digital platforms.
• Ability to manage complex technical issues and coordinate with field teams.
• Excellent communication and customer management skills.
• Ability to stay calm under pressure and coach others through problem-solving.
• Willingness to travel for training or on-site support when required.
• Commitment to continuous learning and skill development.

Behavior & Soft Skills

• Embrace all cultural behaviors of the company and strong emphasis on servant leadership
• Analytic skills, data driven decision making
• Digitally savvy
• Influencing skills
• Networking skills
• Coaching, developing others
• Strong teamwork and adaptability in a fast-paced environment

Inclusion and Diversity

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support

Additional Information