Team Manager - Medical Coding

Team Manager- Medical Coding

Location: Noida (Onsite) | Shift: Overlap

CompuGroup Medical is a three-time consecutive Best in KLAS winner for RCM. We provide a full spectrum of Revenue Cycle Management (RCM) and BPO services. Our teams work with leading technologies and proven processes, and we invest heavily in training, development, and career growth. As an innovator and leader in e-health services, we offer unparalleled opportunities to build a long-term career in the US healthcare domain.

What You Can Expect:

• Comprehensive Benefits: Group health and accidental insurance.
• Structured Onboarding: Digital application process and systematic training.
• Engaging Work Culture: Regular engagement activities and a collaborative environment.
• Career Growth: Clear progression opportunities and performance-based increments.
• High-Performing Team: Work with a focused, supportive, and quality-driven team.
• Onsite, Human-Centric Work: In-person collaboration at our Noida office.
• Job Stability: Recession-resilient, secure organization.
• Transport & Meals: Transport allowance or company transport, plus subsidized meals

Roles and Responsibilities
1. Team Management & Leadership
Lead, mentor, and supervise a team of medical coders to achieve accuracy, productivity, and quality targets.
Plan, allocate, and monitor daily workflow to ensure timely completion of coding assignments.
Conduct regular team meetings, performance reviews, feedback sessions, and coaching for skill development.
Manage team dynamics, resolve conflicts, and maintain a positive and high-performance work environment.
2. Coding Quality & Compliance
Ensure adherence to client guidelines, CMS regulations, ICD-10-CM, CPT, and HCPCS coding standards.
Oversee quality audits, guide coders on error correction, and implement corrective action plans.
Collaborate with QA teams to maintain high coding accuracy and compliance.

3. Client Communication & Coordination
Participate in regular client calls during overlap shifts to discuss project updates, SLAs, coding feedback, and performance metrics.
Act as the primary point of contact for clients for escalations, clarifications, and reporting.
Prepare and present daily/weekly/monthly reports using MS Office tools.

4. Reporting & MS Office Skills
Use Excel, PowerPoint, and other MS Office applications to prepare dashboards, productivity trackers, KPI reports, and presentations.
Analyze data trends and share insights with internal stakeholders and clients.

5. Operational Excellence
Monitor operational KPIs such as TAT, productivity, quality, and utilization.
Implement process improvements to enhance efficiency and reduce errors.
Coordinate with HR, Training, and Operations for staffing, training needs, and performance management.

6. Shift Flexibility & Overlap Support
Work in flexible shifts including overlap timings from 01:00 PM to 10:30 PM IST to support US clients.
Ensure smooth handoff between day, overlap, and evening teams for continuous workflow coverage.

7. Pressure Handling & Decision-Making
Manage high-pressure situations, prioritize tasks effectively, and make quick operational decisions.
Ensure resolution of high-priority issues without impacting client deliverables.

Convinced? Submit your application now!

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