Vendor & Contracts Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this opportunity involves:

We have an exciting opportunity for a Vendor & Contracts Manager to join us.

Reporting to our Procurement Manager, you will implement and manage various delivery requirements associated with vendor engagement, contract transitions, as well as ongoing performance management of approximately 300 vendors nationally. Your role will support the Facilities Management operations with vendor escalations and issues resolution.

This is an amazing role for our Australia Post’s national portfolio. You will be required to be based 3 days on-site at the Australia Post’s office in either Melbourne’s inner or Brisbane CBD.

Snapshot of the roles:

• Manage vendors appointed by JLL on the Client account, ensuring operational readiness and performance through the JLL Vendor Management framework
• Conduct monthly reviews of SLA scorecards and assessments, overseeing compliance management including due diligence and vendor checks
• Deliver weekly and monthly reporting on vendor performance for JLL and the Client
• Manage monthly meetings to monitor SLAs, work orders, invoice management, complaints, HSSE, and contractual commitments
• Ensure contractual compliance for all contracts between JLL and Principal service partners on behalf of the Client
• Develop and implement supplier scorecards with metrics, monitoring, and reporting for key suppliers
• Identify and mitigate supplier risk across multiple levels while managing subcontractor compliance and performance
• Provide education and training to vendors and the wider FM team on vendor management best practice

Key Skills and Requirement:

• Minimum two years of experience in a similar vendor or contract management role
• Ability to build and maintain relationships with vendors of all sizes, including Aboriginal vendors and those servicing remote and regional areas
• Proven ability to review and interpret detailed contractual documents including terms and conditions, scope specifications, and management specifications
• Strong aptitude for interpreting and analyzing numerical data with exceptional attention to detail, particularly as it relates to property and building management
• Proficient in MS Office, particularly Excel (pivot tables, lookups, complex formulas)
• Excellent written and verbal communication skills with a customer service-oriented attitude and ability to interact professionally at all levels
• Strategic thinker with proven problem-solving abilities using quantitative approaches and a results-oriented mindset
• Quality and continuous improvement focus with the ability to manage conflict and balance client and firm requirements

What you can expect from us:

• Great employee discounts off fitness, wellbeing & other renowned bands
• Private Health Insurance Discounts
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices
• Hybrid / flexible work arrangements

About us:

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. Apply today, quoting job reference number JPREQ503105

Location:

On-site –Brisbane, QLD, Melbourne, VIC

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.