Team Lead - Sort Center - Contractual Role, ATS - Linehaul Surface Ops

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Amazon is seeking Team Lead for its Transportation team. You and your team of Transportation Associates will work with carriers, site operations, NOC on-time arrival of linehaul vans. You are responsible for ensuring that you have properly trained Associates & Carriers with requisite capacities. You will be analyzing performance trends, identify root cause and take actions for improvement in performance and speed of transportation network.
. In addition, one of the most important aspects of your job is to driver improvements and changes at internet speed because innovation has made us the global company that we are today.

Key job responsibilities
Vendor development and performance management
- Daily network performance monitoring, deep dive on exceptions and planning corrective actions
- Manage transport operations within the assigned city/territory with the support of Associates and Relay operations center
- Building processes and mechanisms for sustaining high bar on performance
- Take measure to reduce the breakdowns and delays into the network
- Proactively identify and lead process improvement initiatives
- Collaborate with site leadership on quality and Customer Experience metrics, including the root cause analysis of problem areas
- Streamline logistics in the operation through the implementation of standard work and team leadership
-POD validation and uploads

A day in the life
• Carrier Onboarding and management
• Carrier performance, VC reduction
• Capacity planning: TU analysis and veh rightsizing, work on adhoc reduction
• Performance review, WBR
• Coordinate with SLP & carrier to reduce in-transit losses/damages:
• Engage with Safety to improve yard & road safety
• Site management
• Align vehicle fleet plan with stakeholders
• Distance & Transit time inputs for all OD pairs
• FCND, YMS check-in cases
• Work with sites for reducing unloading dwells
• Compliances and program
• R4D, R4C, GPS compliance-registration compliance, BGV
• POD validation and uploads

About the team
Team help to manage complete transportation on ground. It can be Milkrun or linehaul. Linehaul POC is carrier manager for 10-15 carriers. Carrier manager need to ensure on all the points related to carriers like Operational performance metrics, Compliance, Safety, quality etc.

Basic Qualifications

- 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications

Preferred Qualifications

- Knowledge of city topography and road network

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