Intern - Branch Digital Activation

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

• Act as a Digital Ambassador at branches: Proactively engage walk‑ins customers and complete transactions via PRUServices  or PruBSN Touch.

• Promote digital awareness at branch by maintaining simple in-branch prompts and explain key benefits

• Deliver end‑to‑end PRUServices registration support, including step‑by‑step guidance on registration, password setup, and first‑time login.

• Guide customers to complete common self‑service journeys (e.g., view policy details, update contact details, enrolment of credit/debit card deduction, download documents, make simple enquiries) while reinforcing safe digital practices.

• Troubleshoot basic access issues (e.g., login reset, navigation guidance) and escalate complex cases to supporting team.

• Act as the first point of contact for walk‑in customers, proactively managing queues and guiding suitable cases to self‑service channels via the online portal to deliver a smoother, faster, and more seamless customer experience.

• Capture and log customer feedback and pain points (top questions, drop-off reasons, usability issues) and provide weekly insights to Customer Engagement/Digital Solutions teams.

• Support adoption data analysis: maintain a simple branch-level tracker (e.g., registrations, active users, top self-serve journeys, conversion rate from assisted-to-self-serve) and highlight trends/opportunities to improve PRUServices usage.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.