About the role
We are currently looking for an Area Service Manager (Doors) to lead a team of maintenance professionals, who provide on-site customer service, and to plan and manage the field service operations including modernisation and new door installations in the area. This particular vacancy is going to cover Midlands, South and West Yorkshire.
Area Service Manager position is an exciting opportunity for anyone in or outside of the Doors industry - this individual will need to have excellent communication skills, people management and P&L experience and will be managing our commercial clients with a high level of professionalism and dedication.
Key Responsibilities – Area Service Manager
Maintain the safety of employees and end-users as a top priority
Ensure high customer satisfaction through service quality and clear, effective communication
Take ownership of equipment performance and customer retention within the area
Manage and resolve customer service quality issues efficiently
Oversee service operations, ensuring delivery against operational KPIs
Ensure timely resolution of callouts, responding promptly to equipment stoppages and safety concerns
Drive financial performance, including repair sales, variable costs, and margins
Support business growth through modernisation projects and new door installations
What's in it for you?
Competitive salary
Annual bonus up to 15%
Company car
Alongside the above, we offer a wide range of financial, lifestyle, health and wellbeing benefits that you can tailor to your needs, including Dental Insurance, Private medical, GymFlexi Membership & Kone discounts
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://careers.kone.com/en/
Aplyr's read
KONE is a global leader in elevator and escalator solutions, attracting talent in engineering, sales, and customer service for innovative urban mobility.
What's promising
- •KONE consistently invests in R&D, focusing on sustainability and smart building solutions.
- •The company offers diverse global career opportunities across engineering, sales, and customer service roles.
- •KONE's commitment to innovation is evident in its cutting-edge elevator and escalator technologies.
What to watch
- •The elevator and escalator industry is highly competitive, with pressure on margins.
- •KONE's global operations may face challenges from varying regional regulations and economic conditions.
- •Limited public information about employee satisfaction and internal culture.
Why KONE
- •KONE is renowned for its eco-efficient solutions, reducing energy consumption in urban transportation.
- •The company has a strong focus on digitalization, enhancing user experience with smart technologies.
- •KONE's global presence provides employees with opportunities for international career growth and development.
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About KONE
KONE is a global leader in the elevator and escalator industry, providing innovative solutions for the movement of people and goods in buildings.
