About the role

Aplyr's Quick Take

This role is about providing L1/L2 support for enterprise healthcare applications, focusing on monitoring performance, troubleshooting incidents, and escalating issues as needed. It's primarily an individual contributor position that involves following established procedures and maintaining communication with stakeholders.

Good fit

Ideal candidates have 1-3 years of IT support experience, a degree in a related field, and a basic understanding of enterprise applications. A proactive attitude and good communication skills are essential, especially for those comfortable working in a shift-based environment.

Worth noting

The role requires a willingness to work in a 24/7 shift model, which may not suit everyone. There’s also an emphasis on contributing to a knowledge base, which could be a good opportunity for those looking to grow their skills.

Application Development Analyst - Technology L1/L2 Production Support

Position Overview

As a Technology L1/L2 Production Support Analyst, you will monitor enterprise healthcare applications for availability and performance. You will respond to incidents, perform initial troubleshooting using established procedures, and ensure effective communication of incident status to support Evernorth’s technology operations.

Responsibilities

Monitor enterprise healthcare applications for availability and performance.

Respond to and triage incoming incidents based on severity and priority.

Perform L1 troubleshooting using established runbooks and standard procedures.

Escalate complex issues to L2/L3 support teams with proper documentation.

Document incidents and resolutions in the ticketing system (ServiceNow/JIRA).

Participate in health checks, application restarts, and basic remediation tasks.

Support basic monitoring dashboard maintenance and alert management.

Communicate incident status updates to stakeholders and management.

Maintain knowledge base documentation and contribute learnings from incident resolution.

Participate in shift handover processes and daily status calls.

Qualifications:

1 - 3 years of experience in IT support or operations.

College degree (Bachelor) in Computer Science, Information Technology, or related field.

Basic understanding of enterprise applications and web technologies.

Familiarity with ticketing systems (ServiceNow, JIRA).

Basic monitoring tool knowledge.

Good verbal and written communication skills.

Ability to follow documented procedures and runbooks.

Willingness to work in a 24/7 shift-based model.

Strong analytical skills.

Preferred Qualifications:

Exposure to ITIL processes.

Basic SQL knowledge.

Exposure to production environments.

Industry / Domain Experience Needed:

Demonstrated experience in IT support or help desk operations.

Ability to navigate a geographically diverse team and communicate effectively.

Familiarity with enterprise application monitoring basics.

Passion for analysis and learning to grow, adapt to a fast-changing environment.

Location & Hours of Work

Full-time position, working 40 hours per week. Primarily based in the Innovation Hub in Hyderabad, India, with flexibility to work remotely as required.

Equal Opportunity Statement

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Aplyr's read

Cigna is a global health services leader, attracting professionals dedicated to advancing healthcare solutions and improving patient outcomes worldwide.
Synthesized from recent postings & public sources

What's promising

•Cigna's diverse roles offer opportunities across healthcare, technology, and customer service sectors.
•The company's global presence allows for international career growth and mobility.
•Cigna invests in innovative health solutions, fostering a forward-thinking work environment.

What to watch

•The healthcare industry faces regulatory challenges that may impact Cigna's operations.
•Cigna's large size can lead to bureaucratic processes that slow decision-making.
•Limited public information about Cigna's internal culture and employee satisfaction.

Why Cigna

•Cigna's integration of Evernorth enhances its healthcare service offerings.
•The company emphasizes innovation in health technology and AI enablement.
•Cigna's focus on military and veteran partnerships sets it apart in healthcare services.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Cigna

Cigna

cigna.com

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Cigna Healthcare is a global health services company dedicated to improving the health, well-being, and peace of mind of those they serve. They offer a wide range of health insurance products and services, including medical, dental, behavioral health, pharmacy, and disability insurance.