About the role

At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

Aviation Customer Service Specialist

Location: Miami, FL

About the Role

As an Aviation Customer Service Specialist, you will be at the center of World Fuel’s global customer operations, supporting aviation clients around the world in a fast-paced, high-volume environment.

This is a highly customer-facing role where you will manage incoming requests via phone and email, resolve real-time issues, and ensure a seamless experience for our clients. If you enjoy talking to people, solving problems quickly, and working in a dynamic setting, this role is for you.

Impact of the Role

You are often the first point of contact for customers, making your responsiveness and service critical to their overall experience. Your work directly impacts customer satisfaction, retention, and service accuracy.

What You Will Do

Handle high volumes of inbound phone calls and emails from global aviation customers
Provide real-time support, resolving urgent customer requests with accuracy and professionalism
Build strong relationships with customers by understanding their needs and delivering consistent service
Monitor fuel availability and communicate updates or disruptions to customers
Coordinate with Sales, Credit, Collections, Supply, and Billing teams to ensure seamless execution
Support customer accounts and identify opportunities to enhance service and performance
Adapt communication style to support a diverse, global customer base

What You Bring

Required

1 to 2 years of experience in high-volume customer service, call center, hospitality, airline, or similar fast-paced service environments
Excellent communication skills in English, both written and verbal
Comfortable being on the phone for a significant portion of the day while managing multiple customer interactions
Strong customer service mindset with the ability to build rapport quickly
High attention to detail and sound judgment
Ability to prioritize, multitask, and remain calm under pressure
Proactive, positive attitude with a willingness to learn
Confidence communicating with global customers
Ability to work independently and as part of a team
Valid passport

Preferred

Experience in aviation or exposure to global travel or logistics environments
Familiarity with aircraft types or aviation operations
Experience with Oracle or similar systems
Fluency in additional languages
Strong understanding of world geography

Education

High school diploma or GED required

Why Join World Fuel

Be part of a globally recognized leader in aviation fuel and services
Work in a fast-paced, customer-driven environment with real impact
Build valuable customer service, operational, and problem-solving skills
Gain exposure to international markets and customers
Benefit from strong internal mobility and career development opportunities

#WFS

#LI-GR1

World Kinect is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

World Fuel Services, Inc.

Aplyr's read

World Kinect is a leader in sustainable energy solutions, attracting professionals passionate about innovative environmental management and global energy logistics.
Synthesized from recent postings & public sources

What's promising

•World Kinect focuses on sustainability, appealing to environmentally conscious professionals.
•The company offers diverse roles, from logistics to finance, catering to various career paths.
•Global presence provides opportunities for international experience and cultural exposure.

What to watch

•Energy sector volatility can impact job stability and growth prospects.
•Limited public information about employee satisfaction and company culture.
•Navigating regulatory environments in multiple countries may pose challenges.

Why World Kinect

•World Kinect specializes in both energy and environmental solutions, setting it apart from traditional energy companies.
•The company integrates innovative energy management with sustainability initiatives.
•Global reach allows for involvement in diverse and large-scale projects.

Aplyr’s read is generated by AI from public sources. Was it useful?