About the role

We are looking for an experienced Enterprise Customer Success Manager to join our Enterprise team. In this crucial role, you’ll be responsible for executing onboarding and adoption strategies through key client ownership across our Enterprise clientele. The ideal candidate will have a proven track record in tech of driving enterprise-level engagement, retention, and growth.

You will work closely with other members of the Enterprise team, making strong communication and collaboration skills vital. A core sense of conviction and a “can-do” attitude are prerequisites. Your success will play a crucial part in expanding Perplexity's market presence and contributing to the company's overall success.

Responsibilities

Execute the Enterprise customer success strategy developed by leadership
Serve as a primary point of contact for key enterprise clients
Drive initial enablement through high quality onboarding and training
Identify and support opportunities for growth and client expansion
Manage retention, working with clients to quantify value delivered
Advocate for client needs, and collaborate with cross-functional teams to drive product development
Monitor and report on established key performance indicators, analyze data to identify trends

Requirements

5+ years experience in Customer Success or Account Management roles at scaling tech companies, specifically working with enterprise clients
Proven track record of driving enterprise-level satisfaction, growth, and retention
Excellent communication and presentation skills, with the ability to engage C-level executives
A self-starter by nature, comfortable dealing with ambiguity and juggling multiple initiatives.
Ability to work under pressure, thriving in demanding environments
Ability to work independently and as part of a collaborative team
Proficiency in CRM systems and customer success tool

Why Perplexity?

Impact at Scale – Your work directly influences hundreds of enterprise clients and millions of end-users at an unprecedented scale to encourage personalized support
Velocity & Ownership – Excel in a culture that values curiosity, speed, and quality
Cutting-Edge Tech – Operate at the forefront of applied LLMs and help invent how AI can redefine customer support itself.

Skills & Tags

ai ios data product

Aplyr's read

Perplexity AI revolutionizes search technology by delivering precise answers through advanced AI, attracting talent passionate about cutting-edge natural language processing.
Synthesized from recent postings & public sources

What's promising

•Innovative AI-driven search engine offering direct answers enhances user experience.
•Strong focus on advanced natural language processing sets it apart in the search sector.
•Diverse roles in AI and engineering indicate robust growth and innovation.

What to watch

•Highly competitive AI field may challenge sustained differentiation.
•Rapid growth could strain company culture and employee integration.
•Dependence on AI advancements may pose risks if technology stalls.

Why Perplexity AI

•Direct answer delivery system differentiates it from traditional search engines.
•Emphasis on natural language processing for precise query responses.
•Recent hires reflect a strategic focus on AI infrastructure and model training.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Perplexity AI

Perplexity AI

perplexity.ai

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Perplexity AI is an AI-driven search engine that provides users with direct answers to their queries, leveraging advanced natural language processing technologies.