About the role
Position Overview
The Customer Service Representative (CSR) plays a central role in supporting both account management and service dispatch operations. This position ensures exceptional customer service, accurate technician scheduling, efficient work order processing, and strong communication among clients, technicians, and internal departments. The CSR must be organized, proactive, and able to thrive in a fast-paced environment while maintaining a positive and professional demeanor.
Key Responsibilities
Customer Service & Account Support
- Serve as a primary point of contact for clients, responding to inquiries, concerns, and service requests.
- Communicate clearly with clients via phone, email, and in-person interactions.
- Maintain accurate records of client interactions, project updates, and deliverables.
- Collect and escalate client feedback as needed.
- Assist with account management activities, including reporting, documentation, and identifying opportunities to strengthen client relationships.
- Support marketing or sales initiatives related to client accounts.
Dispatch & Scheduling
- Answer incoming service calls, including urgent issues and customer complaints.
- Create, update, and dispatch work orders using dispatch software.
- Schedule and adjust technician assignments based on skill set, availability, and job requirements.
- Coordinate with customers regarding schedule changes, access needs, and project updates.
- Communicate job status and upcoming work with technicians and internal teams.
- Manage technicians, schedules, and daily workflow.
Administrative & Operational Support
- Prepare meeting agendas, notes, and follow-up action items.
- Maintain and update client files, documentation, and correspondence.
- Track and update materials required for open work orders.
- Support project timelines and resource coordination.
- Perform general office duties, including answering phones and creating work orders.
Requirements
- Associate’s degree in business or related field preferred; High School Diploma required.
- 1–3 years of experience in customer service, account management, or dispatching.
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Strong verbal and written communication skills.
- Highly organized with excellent attention to detail.
- Ability to prioritize multiple tasks and work independently.
- Bilingual preferred.
Aplyr's read
JOSKO Services is a tech consulting firm driving digital transformation and efficiency, attracting professionals in management and technical roles.
What's promising
- •Focuses on digital transformation, a growing field with high demand.
- •Diverse role offerings indicate a broad operational scope.
- •Innovative solutions enhance client business efficiency, a key market advantage.
What to watch
- •Limited public information about company culture and employee satisfaction.
- •Potentially high-pressure environment due to focus on efficiency.
- •May face competition from larger, established consulting firms.
Why JOSKO Services
- •Combines technology and consulting for comprehensive business solutions.
- •Recent roles suggest involvement in both management and technical fields.
- •Emphasis on enhancing business efficiency through digital means.
Aplyr’s read is generated by AI from public sources. Was it useful?
About JOSKO Services
JOSKO Services specializes in providing innovative solutions in the field of technology and consulting, focusing on enhancing business efficiency and digital transformation.