Customer Service Representative - Veterinary

 

Join Our Team at Coral Springs Animal Hospital! 

Are you a dedicated and compassionate professional looking to make a significant impact on veterinary medicine? Coral Springs Animal Hospital is seeking a Customer Service Representative to join our team and help us elevate the standard of care for our beloved animal patients. 

Who We Are

Coral Springs Animal Hospital is a state‑of‑the‑art, AAHA‑certified facility in South Florida offering primary care, specialty services, and 24/7 emergency care. Our compassionate team collaborates across multiple disciplines—from oncology and surgery to radiology, ultrasound, and rehabilitation—delivering advanced diagnostics and treatments using cutting‑edge equipment. We’re dedicated to fostering a supportive environment where veterinary professionals can grow, feel empowered, and make a meaningful difference in pet lives daily.

What You Can Expect to Do

As a Customer Service Representative, you are the first point of contact with clients, providing calm, compassionate, and professional support during emotionally challenging moments. You play a key role in keeping the hospital running smoothly by managing phones, scheduling, check-ins and check-outs, and ensuring clear communication between clients and the veterinary team. Your attention to detail, teamwork, and flexibility help create a seamless experience for both clients and patients in a fast-paced, multi-specialty environment.

Key Responsibilities

• Answer phones, schedule appointments, and manage patient check-in/check-out efficiently
• Provide clear communication between clients and veterinary staff
• Accurately enter and update patient records and billing information
• Work collaboratively with veterinary technicians, doctors, and other CSRs
• Remain flexible with shift changes, including evenings, weekends, and holidays
• Take initiative to assist teammates and support hospital operations as needed

Requirements/Qualifications

• Previous experience in a veterinary hospital (emergency/specialty experience preferred)
• Ability to multitask and remain composed in a high-stress environment
• Strong interpersonal and communication skills
• Compassionate, dependable, and proactive team player
• Comfortable with computers and veterinary practice management software (Cornerstone, Instinct)

Why Join Us? 

• Work-Life Rewards – Competitive wages, generous PTO, full medical/dental/vision coverage, employer-funded HSA, paid family leave, 401(k) with match, pet care discounts.
• Mentorship and Growth: Benefit from personalized mentorship programs and career advancement opportunities. We support your professional development, providing an environment for growth, regardless of your career goals. 
• Ideal Location: Located in South Florida, Coral Springs offers sunny weather year-round and a wide variety of outdoor activities, beautiful beaches, nature, shopping, dining, and a vibrant arts and culture scene. It’s one of the most sought-after suburban areas, balancing quiet, charming neighborhoods with exciting destinations, events, and activities.  
• Be Part of EVG Specialty Network: Joining Coral Springs Animal Hospital means being part of the esteemed EVG Specialty Network (com). Benefit from the collective expertise and resources of a network dedicated to advancing veterinary care. Enjoy access to continuing education, collaboration opportunities, and the support of a community committed to excellence in veterinary medicine. 

Ready to Apply?

Join us in supporting exceptional veterinary care through efficient and