About the role
The Support Technician is responsible for the initial administration and troubleshooting for inbound customer requests and issues for Lightedge managed services and internal IT infrastructure supporting those services. This is a cross functional role across multiple infrastructure platforms for virtualization, backup and recovery, network and firewall, and storage. The ideal candidate is motivated and possesses an unwavering passion for outstanding customer experience. This position reports to the Triage and Support Supervisor and works closely with all departments.
If you are someone who wants to join a rapidly growing team and impact change, while constantly expanding your technical knowledge, aptitude, and exposure, this is a fantastic opportunity for you!
Aplyr's read
LightEdge Solutions excels in providing compliance-focused cloud and data center services, attracting professionals skilled in hybrid IT and secure environments.
What's promising
- •Strong focus on compliance-driven solutions, appealing to industries with strict regulatory needs.
- •Opportunities in diverse technical roles, from data center operations to security engineering.
- •Invests in employee development with multiple technical trainer positions.
What to watch
- •Limited public information about company culture and employee satisfaction.
- •Potentially high-pressure environment due to compliance and security demands.
- •Night shift roles may affect work-life balance for some employees.
Why LightEdge Solutions
- •Specializes in hybrid IT solutions tailored for compliance-heavy industries.
- •Operates multiple data centers, offering robust infrastructure support.
- •Emphasizes security operations, crucial for clients with sensitive data needs.
Aplyr’s read is generated by AI from public sources. Was it useful?
About LightEdge Solutions
LightEdge Solutions is a provider of cloud and data center services, specializing in hybrid IT solutions and compliance-driven environments.
