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Humana’s Product organization is seeking a Director of Consent & Preference Management Platforms to lead the strategy, development, and enterprise adoption of Humana’s consent and preference management capabilities. This role will own a foundational platform that enables compliant, customer‑centric, and preference‑driven engagement across all digital, physical, and partner touchpoints.

You will be responsible for defining the platform vision, establishing enterprise standards for consent and preferences, and ensuring scalable, compliant integration across marketing, CRM, analytics, and customer service ecosystems. This role is critical to building customer trust while enabling personalized, legally compliant experiences at scale.

Key Responsibilities:

Product Strategy & Vision

• Collaborate with other business groups to define and own the multiyear enterprise roadmap for Humana’s Consent & Preference Management Platform, including consent capture, preference expression, policy enforcement, and downstream activation.

• Establish the platform as the authoritative source for customer consent and preference decisions across all engagement channels and partners.

• Align platform strategy with enterprise priorities around customer trust, regulatory compliance, personalization, omnichannel engagement, and operational efficiency.

• Anticipate and prepare for emerging regulatory, market, and consumer expectations related to consent, transparency, and data usage.

Platform Development & Integration

• Collaborate on the design and evolution of scalable capabilities to capture, manage, normalize, and activate customer consent and preferences (e.g., channels, topics, frequency, content types).

• Drive standardization of consent and preference taxonomy, data models, and APIs to ensure consistency across lines of business and touchpoints.

• Ensure seamless integration through reusable services and APIs with marketing platforms, CRM systems, customer service tools, analytics platforms, and third‑party partners.

Cross-Functional Collaboration

• Partner closely with Legal, Privacy, Compliance, Marketing, Digital, and Customer Experience teams to ensure regulatory adherence and business alignment.

• Establish governance models and operating rhythms to manage enterprise adoption, change management, and policy alignment.

• Influence senior stakeholders by translating regulatory and platform requirements into clear business value.

Customer-Centric Design

• Champion customer trust by ensuring consent and preferences are consistently honored across all interactions.

• Advocate for intuitive, transparent customer experiences related to consent capture and preference management.

• Leverage customer and operational insights to continuously improve usability and clarity.

Measurement & Optimization

• Define and track KPIs related to consent coverage, preference adoption, compliance effectiveness, and platform performance.

• Monitor data quality, integration fidelity, and operational effectiveness, driving continuous improvement.

• Identify opportunities to reduce operational friction while increasing compliant activation of customer data.

Use your skills to make an impact
 

Qualifications:

• 8+ years of experience in product management, platform management, or digital capabilities, with a focus on consent, preferences, customer data, or privacy‑driven systems.

• Proven experience leading enterprise‑scale platforms that operate across multiple channels and business units.

• Strong understanding of regulatory requirements (e.g., HIPAA, TCPA, CCPA, DNC) and their impact on customer engagement platforms.

• Demonstrated ability to partner with Legal, Privacy, and Compliance teams in highly regulated environments.

• Excellent executive communication, stakeholder leadership, and decision‑making skills.

• Bachelor’s degree in Business, Technology, or a related field; MBA or advanced degree preferred.

Preferred Experience:

• Healthcare industry experience or familiarity with regulated environments.

• Experience with omnichannel engagement, personalization, or next‑best‑action platforms.

• Familiarity with identity management, data governance frameworks, and enterprise consent models.

• Experience enabling platform adoption across marketing, service, and digital ecosystems.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$168,000 - $231,000 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 04-26-2026

About us
 

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.