Customer Operations Manager

Your role and responsibilities

In this role, you will have the opportunity to developing and deploying global customer operations strategy and processes. Each day, you will implement global processes, best practices, and solutions within a global/regional/local Sales unit to meet and exceed customers’ expectations. You will also showcase your expertise by being accountable for end of line metrics and proactively leading, developing, and coaching the Customer Operations team.

The work model for the role is: Hybrid
 

• Implementing Global and Hub customer support strategies and making optimization plans to increase operational excellence and customer satisfaction in the sales process.

• Focusing on the delivery performance, time to book lead time, customer cases closing lead time, percentage of digital vs. manual orders, one order-one delivery, percentage of clean orders, and Net Promoter Score.

• Ensuring the deployment of order entry and management processes: customers master data and pricing management, orders acknowledgment, orders changes, delivery notes generation, credit limit administration, and implementation of best practices.

• Implementing pre-order booking routine control checks, identifies and classifying the root causes for pre-order bookings, and taking preventive actions.

• Managing the team effectively and ensuring that the area of responsibility is properly organized, staffed and directed. Builds an effective, capable and high performing organization.

• Bachelor’s Degree in Supply Chain, Engineering or another relevant field.

• Minimum 8 years of professional experience in similar roles with extensive knowledge of the function and department processes.

• Experience in working in international environments with different cultures and languages, and managing stakeholders of varying management levels.

• ERP experience (SAP ECC/Hana and APO experience is preferred)

• Excellent communications and influencing skills

• Ability to manage, mentor and drive a high-performing team.

• Structured, results oriented, with positive outlook and high initiative.

• Work rights in Singapore.

We give you the space to lead, the support to grow, and the chance to make a difference. Whether you're solving problems, building something new, or helping others succeed, your impact is real. You’ll be part of a team that values your voice and celebrates your progress. 

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