LPN Team Case Assistant - Home Care (Full Time, Days)

Job Title: LPN Team Case Assistant (Full Time, Days)

Department: Home Care

Location: 330 Monroe Avenue, Rochester, NY 14607
Hours per Week: 40

Schedule: Monday - Friday, 7:30am to 4:00pm

SUMMARY

Utilizing clinical experience, coordinates patient services under the direction of the team manager/designee. This includes but not limited to prioritization and coordination of daily patient schedules, requesting additional services such as aide, therapy, social work, interpreter services, and ensuring that referrals for services are appropriately assigned in a timely fashion.

RESPONSIBILITIES

• Validates supplemental orders and processes per policy.  

• Remains available to assist in other duties deemed appropriate to the scope of practice of an LPN. 

• Manages multiple phone calls in a timely and professional manner providing appropriate follow up to assure callers’ needs are met.

• Provides field staff assistance and resources for appropriate day to day issues as they arise under the direction of the team manager/designee.

• Checks email in a timely manner providing follow up to assure sender’s needs are attended appropriately.

• Collects, organizes and reviews various programs for information and reporting and initiates follow up.

• Updates the EMR per agency standards. 

• Performs functions related to transfers or discharges as required by regulation. 

• Builds and maintains strong, communicative relationships with the team.

• Provides exemplary customer service.

• Performs general office duties/projects including but not limited answering phones, documentation/order processing, copying, filing, mailing, and obtaining/ordering office supplies. 

• Assists in orientation of new staff, role modeling, participates in quality assurance activities.

• Attends team meetings and other internal meetings as requested. 

• Other duties as assigned.

DESIRED ATTRIBUTES:

• Excellent interpersonal skills and customer service skills. 

• Ability to multi-task in a fast paced environment.

• Proficient use of Microsoft office.

• Graduate from an accredited School of Practical Nursing.   

• Current LPN licensure in State of New York.   

• One year of experience in home care setting or medical office preferred

EDUCATION:

LICENSES / CERTIFICATIONS: 

PHYSICAL REQUIREMENTS:

M - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$24.50 - $30.13Rochester14607

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.