Patient Access Emergency Department

Department/Unit:

Patient Engagement Center

Work Shift:

Day (United States of America)

Salary Range:

$46,215.00 - $60,080.00

The primary responsibility of the Emergency Department Access Liaison is to be the first point of contact for patients, family members and visitors. The Liaison will assist triaging needs and provide direction for the request. The Liaison is located the Waiting Room of the Adult Emergency Department and has the responsibility to manage inquiries from patients and families regarding wait times, desire to visit loved ones, or other general questions. During a trauma may be first contact to assure Family Room is available and needs of the family are met until such time as Social Work and/or Pastoral Care are able to assume responsibility. The Liaison is responsible for managing visitor flow in concert with the clinical care provider needs. The Liaison will ensure that the patient’s visitors are comfortable and knowledgeable regarding Organizational and Visitor Guidelines and will assist in providing an optimal patient experience in the Emergency Department

Responsible for Emergency Department Visitor Flow; working directly with Clinical Staff to ensure patients may have visitors During a Trauma event, the Liaison may be first point of contact for family; Family Room will be prepared for the family, and Liaison will be point of contact until Social Work or Pastoral Care arrive Point of contact for patient, family and visitor questions regarding Wait Times; Patient Status; Wayfinding Assures interactions with patients, families and visitors are handled with diplomacy, respect and calm demeanor  Responsible for managing high-stress, volatile situations with ease Contributes to a safe and secure environment for patients, visitors, colleagues by following established procedures and protocols, which address the needs of a diverse patient population and workforce

Qualifications

High School Diploma

Thank you for your interest in Albany Med Health System!​

Albany Med Health System is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.