About the role

INTL Application Support - ID09WW

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

Support and enhance key business applications for Hartford’s International operations, including underwriting, claims, and back-office systems. Collaborate with internal teams and vendors to maintain, improve, and implement IT solutions, while contributing to system rollouts, documentation, and user training.

Job Responsibilities

Provide day to day support for user queries and problems relating to Subscribe, Exact Advantage and associated downstream applications and reporting suites.
Coordinate and implement enhancements, releases, and support rollout activities.
Investigate system errors and liaise with development teams to ensure errors are corrected and test bugs found in custom built solutions.
Liaise and coordinate with 3rd party support teams to ensure problems are investigated and rectified in a timely manner.
Defines support activities and metrics within SLAs and KPIs.
Comprehensive documentation of application environments, dataflows, and support processes.
Adherence to Hartford and SOX standards. Involvement in periodic audits of IT processes by internal and external auditors.

Qualifications & Capabilities

Technical:

Good knowledge and experience of Applications Support principals and issue investigation.
Good understanding and experience of SQL database management systems, SSIS, SSRS and T-SQL.
Good Technical Writing Skills.
Working knowledge of industry best practices, ITIL (incident, problem, change, release).
Basic knowledge of software development lifecycle (safe agile) processes.
Knowledge and understanding of general infrastructure components.
Experience of off-the-shelf insurance applications such as: Subscribe and Exact Advantage - desirable.
Experience of other insurance applications such as Claims Management Lifecycle (DOCOsoft), document workflow (ImageRight), Tyche and data quality (DQ Pro) - desirable.
Working knowledge of Windows 11, Windows Server - desirable.
Good Experience of web server technology and application lifecycle e.g. IIS – desirable.
Knowledge and understanding of Lloyd’s insurance market or other insurance background – highly desirable.
Experience of supporting Lloyds Syndicate Policy Administration, Exposure Management and Policy aggregation Platforms - highly desirable.

Personal:

Strong customer service ethic
Strong analytical and logical problem-solving skills
Ability to learn and understand new products quickly
Ability to prioritise and organise workload, handling varying priorities by setting expectations appropriately
Clear communicator both written and verbal
Ability to develop and sustain relationships with internal and external customers
Ability to apply a pragmatic and collaborative approach when required
Proactive with suggestions for improvements; thinks laterally; receptive to new ideas
Demonstrates ownership and responsibility
Personable and proactive approach to supporting business users

Experience

Relevant experience in the insurance industry, preferably London Market.
Relevant experience of Subscribe and Exact Advantage or similar policy administration and aggregation systems.
Relevant experience of application support responsibilities.

About Us | Our Culture | What It’s Like to Work Here

Aplyr's read

The Hartford is a prominent player in insurance, attracting professionals seeking roles in AI, litigation, and financial analysis within a supportive environment.
Synthesized from recent postings & public sources

What's promising

•The Hartford offers diverse roles, from AI engineering to litigation, appealing to a wide range of professionals.
•It has a strong reputation in the insurance sector, providing stability and growth opportunities.
•The company invests in technology, hiring for roles like Applied AI Data Scientist and Software Engineering Manager.

What to watch

•The insurance industry faces regulatory challenges that could impact The Hartford's operations.
•Competition from other insurers may pressure The Hartford to innovate continuously.
•Limited public information about the company's internal culture and employee satisfaction.

Why The Hartford

•The Hartford's focus on integrating AI into its operations sets it apart in the insurance industry.
•It offers specialized roles in niche areas like subrogation and complex litigation.
•The Hartford's commitment to hybrid work models appeals to tech professionals seeking flexibility.

Aplyr’s read is generated by AI from public sources. Was it useful?

About The Hartford

The Hartford

thehartford.com

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The Hartford is a leading insurance and financial services company that provides a wide range of products and services, including property and casualty insurance, group benefits, and mutual funds.