Spa Receptionist – Aman Rosa Alpina

Role  

Under the supervision of the Spa Manager, the Spa Receptionist is responsible for the entire spa operations and administration, ensuring the highest level of guest satisfaction in accordance with the policies, standards and guidelines established by the hotel or the corporate office. 

Responsibilities 

• Answer telephone inquiries promptly and professionally to appropriately for assistance. 

• Greet and escort guests and members in a friendly and polite manner. 

• Be knowledgeable about entire facility and products to explain and sell. 

• Cashier/Payment. 

• Treatment bookings/scheduling. 

• Reception opening and closing procedures. 

• Conduct spa tour to guests. 

• Ensure smooth operation of reception. 

• Maintain office files. 

Requirements  

• Minimum 1 years working experience at a Spa or Hotel.  

• Verbal and written proficiency in English and Italian is preferred. 

• PC Skills (Word/Excel/PowerPoint). 

• Strong interest in wellness field. 

• Strong interest/hobbies in cosmetics, exercise or sports. 

Benefits 

At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home. 

If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.