Lease Administration Compliance, Governance & Excellence Lead

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this opportunity involves:

JLL is seeking an exceptional Lease Administration Compliance, Governance & Excellence Lead to establish and maintain best-in-class standards across our Australian Lease Administration operations. This is a newly created, high-impact role for a seasoned professional who can operate with complete independence, challenge the status quo, and drive operational excellence across onshore and offshore teams.

Reporting directly to the Head of Lease Administration – Australia & New Zealand, you will serve as the independent governance authority for our Australian clients. You will not manage delivery teams; instead, you will audit them, hold them accountable, and ensure compliance with rigorous standards.

This role demands a rare combination: technical LA expertise, forensic attention to detail, the courage to escalate non-compliance, and the influence to drive cultural and operational changes across a complex, multi-account environment.

Key Responsibilities:

• Conduct scheduled and unannounced audits across all AUS accounts (onshore and offshore), maintaining complete independence from delivery teams, and produce written findings with risk ratings, root cause analysis, and evidence-based remediation tracking
• Own and maintain the Australian LA Governance Framework, enforcing zero-tolerance cut-off governance controls and establishing validation gates to prevent abstraction from unapproved documents and processing without proper authorisation
• Design and operate a proactive Quality Assurance programme, actively sampling work output across all accounts and producing monthly LA Health Reports covering error rates, compliance status, risk exposure, and trend analysis
• Develop and maintain LA Operations Guides and SOPs for Australia, leading continuous improvement initiatives to identify inefficiencies, close gaps, and benchmark practices against global JLL standards
• Maintain a consolidated financial exposure register and live risk register with escalation triggers, providing early warning signals to senior leadership before quality issues become client problems
• Define minimum competency standards for all LA roles and design structured onboarding and training programmes, championing a cultural shift where LA operates as gatekeeper, not order taker
• Serve as the onshore governance authority and single point of escalation for offshore LA teams, reviewing instruction quality and maintaining a documented escalation framework with clear triggers and response timeframes
• Drive adoption of technology and tooling (PEGA, DealSumm, CoStar, Portfolio) as governance and quality enablers across all accounts
• Develop account-specific process flows where client requirements necessitate deviation from standard, with formal sign-off and documentation
• Participate in fortnightly remediation reviews, providing independent status updates on open findings and ensuring accountability across onshore and offshore operations

Key Skills & Requirements

• Tertiary education in Business, Property, Law or related disciplines
• At least 5 years of corporate real estate experience with proven business development results and deep Lease Administration operational knowledge
• Demonstrated experience managing offshore teams and achieving deliverables across multiple, complex accounts
• Exceptional attention to detail with strong data management capabilities and proven ability to drive accuracy and ensure compliance
• Outstanding relationship, influencing, and stakeholder management skills—able to build trust, deliver superior service, and take tough stands when necessary
• Strong leadership experience with both large and small teams, demonstrating an 'achiever' mentality and high degree of drive and results orientation
• Creative and innovative thinker who develops sound strategies, mobilises organisations, and brings the best of JLL to every situation through effective networking and collaboration
• Natural inquisitiveness with ability to apply critical thinking, balance detail with decision-making usefulness, and place property within the context of broader business frameworks

What you can expect from us:

• Great employee discounts off fitness, wellbeing & other renowned bands
• Private Health Insurance Discounts
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices
• Hybrid / flexible work arrangements

About us:

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. Apply today, quoting job reference number JPREQ509169

Location:

On-site –Melbourne, VIC, Sydney, NSW

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.