IT Helpdesk Administrator

Job Description:

Senior Systems Administrator

Jonas Software

Markham, ON

THE POSITION

The candidate will be a talented and motivated individual with effective verbal, written and interpersonal communication skills. Must have extensive experience with Microsoft technologies - Active Directory, Windows Servers, Exchange, MS 365 and System Center. In addition, the candidate must have a deep understanding of hardware and virtualization, namely Hyper-V and VMWare.  The successful candidate will be highly customer-focused with a keen interest in technology as a business enabler and will work towards making it happen.

Compensation & Role Details:

Expected Salary Range: The expected base salary range for this role is between $70,000 to $75,000 CAD, depending on experience and qualifications

Role Type: New Role

AI Disclosure: AI may be used during the hiring process.

Responsibilities include (but are not limited to):

• Maintain and develop new workstations and workstation builds
• Manage end user system inventory, including system requirements, ordering and systems replacement schedule
• Administer and maintain end user accounts, permissions, and access rights
• Manage the help desk Incident/Service processes which includes prioritizing, problem solving, categorizing and responding to service desk tickets and/or escalate as appropriate
• Provide emergency on-call support utilizing technical skills
• Provide effective verbal, written and interpersonal communication skills while overseeing help desk staff
• Continue to seek customer-focused opportunities to increase internal client satisfaction and strengthen client relationships
• Coordinate IT tasks related to the new employee onboarding
• Provide orientation and training to end users for all modified and new systems
• Mange MS 365 environment which include Exchange cloud, SharePoint, Intune, EntraAD, etc.
• Assist with managing Hyper-V environment and servers, including domain controllers, file server and application servers
• Assist with managing enterprise directory services and supporting server infrastructure
• Perform file system configuration and management; define and perform server backups and recovery procedures
• Create and maintain existing PowerShell scripts as required
• Achieve and maintain certifications as necessary
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems

Qualifications:

• College diploma or university degree in a technical field and 3 - 5+ years IT Helpdesk or equivalent work experience
• MS365 certification and Azure Certifications
• Working technical knowledge of Server OS Windows Server 2019 and higher and Cisco switching and networking technologies
• Extensive application support experience with Microsoft Active Directory, MS 365, EntraAD, SharePoint, Exchange, Intune and Microsoft Hyper-V
• Comfortable deploying systems and imaging
• Experience with Dell, PureStorage and Cisco technology (servers and storage)
• Knowledge of Microsoft System Center applications (SCOM, SCCM, SCVMM) would be an asset
• Hands-on hardware troubleshooting experience
• Experience with backups, restores and recovery models.

Business Unit:

Corporate - IT

Scheduled Weekly Hours:

37.5

Number of Openings Available:

1

Worker Type:

Regular

                                                                               

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

 

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

 

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

 

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.