What You'll Do:

• We see the client at the center of everything we do. We provide excellent customer support and enable our clients to drive better media outcomes through our world-leading Commerce Media Platform.
• As you are the first point of contact for Criteo, your goal is to provide excellent customer support to all incoming client requests using email or video call support.
• You will be supporting our Small Business client base, specifically in the Long Tail segment.
• You will provide support to clients regarding campaign setup, Criteo best practices, budgets, technical issues, billing and payments.
• You have interest in learning and solving technical issues to help clients run a desired advertising campaign.
• You have good organizational skills to know where the right information is or how to find it. You enable Criteo clients to navigate through and use our Advertising Platform by sharing the right instructions.
• You provide an excellent operational service to our clients by applying SLAs (Service Level Agreements) and demonstrate prioritization skills & proactively engage with client to deepen relationships with our brands.
• You understand the importance of tracking customer support efficiency metrics (reply time, resolution time) ensuring you follow this in your day to day.
• You will learn how to pitch new business, expansion, & incremental funding opportunities to prospective and existing clients, driving growth within your account portfolio.
• You will provide brands with personalized analyses and recommendations, leveraging data insights to guide clients toward optimal campaign performance.

Who You Are:

• 0-1 year of experience working in customer service
• Client centricity - ability to understand customers' needs and provide the best solution
• Strong attention to detail
• Ability to multi-task, prioritize, and manage time effectively
• Capacity to explain things simply and demonstrate value to clients
• At ease to work on different platforms and tools (Excel/Salesforce/internal platforms)
• Ability to work and deliver strong results in a dynamic environment
• Passion for collaborating and working with cross-functional teams

We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!​

Who We Are:

We’re Criteo, the Commerce Intelligence Platform. Criteo helps businesses turn shopper signals into commerce outcomes while delivering more relevant experiences for shoppers. We use proprietary commerce intelligence and AI decisioning to drive relevance for shoppers and performance for businesses.

At Criteo, our culture is as unique as it is diverse. From our offices across the globe or from the comfort of home, our 3,600 Criteos collaborate together to build an open, impactful, and forward-thinking environment.

We foster a workplace where everyone is valued, and employment decisions are based solely on skills, qualifications, and business needs—never on non-job-related factors or legally protected characteristics. 

What We Offer:

For employees based in the US, certain roles at Criteo are eligible for additional rewards, including quarterly or annual bonus and restricted stock units. US-based employees receive access to healthcare, dental, and vision insurance, a 401(k) plan with company match, short-term and long-term disability coverage, life insurance, family forming and wellness benefits, Flexible Work financial support, learning opportunities, and a robust annual leave plan including volunteer time off and summer vacation days.

The US base salary pay range for this position per year is:

$60,000 - $70,000