About the role
Title:
Call Centre Operator (4on 4off) (FTC to End May 27)About KBR and the Project
KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa – our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors. The range of projects and programmes we work on are extremely diverse (varying from provision of “life support” services to the military to Portfolio, Programme & Project management to Consultancy services), resulting in a variety of work and a genuine claim that no two days are the same.
Your Role
Our busy contact centre has opportunities for an enthusiastic Helpdesk Operator to join us on a 4 on 4 off basis.
Under close supervision, you will be operating in the contact centre, answering calls in a timely fashion and according to guidelines. You will take action using basic knowledge of the company policy and processes to meet client needs.
Core Responsibilities and Duties
- To act as the initial point of contact for the customer, collating and recording all relevant details of requests, providing accurate and relevant information
- Responsible for the co-ordination of customer service requests to be sent out to the supply chain and chasing progression of work orders
- Responsible for resolving queries and complaints by applying a first call resolution plan to each call
- To create accurate data records containing all relevant information to enable requests to be resolved to time and to the standard required
- To enhance the customers perception of the service by exceeding their expectations and delivering solutions in a customer focused and a timely manner
- Takes ownership for own performance actively seeking opportunities to improve and develop
- Ensure the highest standard of customer service at all times
- To take action to keep up to date with changes across the team
- Comply and embrace KBR's Zero Harm policy to encourage safe and secure working environments
Qualifications
Essential:
- GCSE (or equivalent) Maths and English
- Hold, have held or eligible to apply for security clearance
We Deliver — Together.
Aplyr's read
KBR stands out as a key player in engineering and technology, attracting professionals in aerospace, defense, and energy sectors with its innovative solutions.
What's promising
- •KBR offers diverse roles across global locations, enhancing career growth.
- •The company is involved in cutting-edge projects in aerospace and defense.
- •KBR's focus on energy solutions aligns with global sustainability trends.
What to watch
- •KBR's work in defense may not align with all ethical perspectives.
- •The global nature of KBR's operations can lead to complex logistical challenges.
- •Frequent restructuring in the industry can affect job stability.
Why KBR
- •KBR's involvement in high-profile defense contracts differentiates it from competitors.
- •The company offers a unique blend of engineering and technology expertise.
- •KBR's projects often involve innovative solutions in challenging environments.
Aplyr’s read is generated by AI from public sources. Was it useful?
About KBR
KBR is a global technology and engineering company providing innovative solutions in the aerospace, defense, and energy sectors.
