Junior Digital Customer Service Specialist with French (m/f/x)

Looking for a place to start your career in an international, supportive, and development‑focused environment? Keep reading!

At PPG Global Business Services in Wrocław, we provide high‑quality support to PPG teams and customers across Europe. We focus on continuous improvement, collaboration, and creating an excellent customer and employee experience.

As part of our Customer Service team, you will work closely with senior colleagues who will guide you through resolving first‑level inquiries, improving service processes, and learning how digital tools and platforms help us deliver excellent support. From day one, you will have a dedicated mentor/buddy and a clear development path.

Work model: Hybrid (3 office days, chosen by you)

Location: Curie-Skłodowskiej 12, Wrocław (Nobilis Business House)

What You Will Do

• Respond to customer inquiries through email, phone, chat, messaging platforms, and social media.

• Provide accurate, friendly, and timely support, meeting service standards and SLA targets.

• Solve basic customer issues and escalate more complex cases to senior specialists or second‑level support.

• Collaborate closely with colleagues across Customer Service, Digital, and Operations teams.

• Use CRM and ticketing systems to log, track, and update customer requests.

• Support the maintenance of FAQs, knowledge bases, and self‑service materials.

• Collect and report customer feedback and contribute ideas for improving customer journeys.

• Participate in training, coaching, and ongoing skill development.

• Follow established processes, service guidelines, and quality standards.

Requirements

• Fluency in English and French (written and spoken).

• Familiarity with computer applications, including MS Office

• Strong communication and interpersonal skills

• Customer‑focused mindset and positive, proactive attitude

• Problem‑solving approach and willingness to learn

• Ability to work effectively as part of a team

• Prior customer service experience is a plus but not required

What we offer:

• Work in a pet‑friendly office - bring your dog to the office!

• Multisport card

• Private medical care with

• Lunch card

• Office parking options

• Annual bonus

• Discounts on our products

• Collaborative, supportive, and inclusive culture

#POLHIRINGPPG

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. 
 
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.