Website Onboarding Specialist

Confirmed live in the last 24 hours

Cloudbeds

Latin America; Philippines

Remote

Posted March 20, 2026

Job Description

What Makes Us Unique

At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 but we're just getting started.

Together we're on a mission to power every property in the world, and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar Website Onboarding Specialist.

We’re looking for a Website Designer to join our Website Services Team, who want to disrupt the travel industry and love to travel as much as we do. As a Website Onboarding Specialist, you will make our company motto of “more reservations, happier guests” a reality by providing outstanding customer account management and creating great websites our customers from around the world will be proud of.

Location: Remote

Working shifts: 3 PM to 12 AM UTC (8am to 5pm California Time)

What You Will Do:

Conceptualize, use a consultative approach in creating high quality, professional, hospitality websites for our customers through our in-house website builder
Manage the website onboarding projects and service delivery timelines of multiple accounts
Manage all records and upkeep all task management systems related to websites service delivery
Directly work with and effectively communicate with our different customer profiles through video calls, emails, and voice call
Collaborate with a team of website designers to deliver websites on time
Assist with website service scoping or questions from potential customers
Investigate on website errors or support, research, and suggest on website service improvement
Manage internal escalations and coordinate with internal teams to give website onboarding updates or resolve customer concerns
Onboard customers effectively and publish quality websites efficiently by following internal standard procedures and collaborating with a team of website designers
Use graphic design tools to create visual elements that are in line with our customers’ branding
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