Account Manager, Workers' Compensation (Entry Level)

The Account Manager provides administrative and production support to the New Business Brokers within the Workers’ Compensation department. This role is responsible for supporting the end-to-end new business submission process, ensuring accuracy, timeliness, and compliance with internal procedures and carrier requirements. The position operates in a fast-paced, high-volume environment and plays a key role in supporting revenue generation and operational efficiency.

The Account Manager will work a hybrid schedule in our Atlanta, GA office

Responsibilities:

• Support brokers with the intake, review, and preparation of new business Workers’ Compensation submissions
• Input and maintain submission, quote, and policy data in agency management and carrier systems
• Coordinate with retail agents to obtain required documentation, loss information, and supplemental material
• Track submission status, follow up with carriers and agents, and maintain organized workflow queues
• Assist with quote preparation, binding documentation, and initial policy file setup
• Ensure electronic files are properly documented and maintained in accordance with record-keeping requirements
• Respond to internal and external inquiries in a timely and professional manner
• Adhere to company policies, procedures, and regulatory requirements
• Participate in process improvement efforts and cross-training as assigned

Required Knowledge, Skills, and Abilities

• Working knowledge of insurance operations; Workers’ Compensation experience preferred
• Strong organizational and time-management skills with the ability to manage multiple priorities
• High attention to detail and data accuracy
• Effective written and verbal communication skills
• Proficiency with Microsoft Office applications and insurance management systems
• Ability to work independently and collaboratively in a hybrid environment
• Ability to perform efficiently in a deadline-driven, high-volume setting
• Demonstrate willingness to learn, adopt and evolve with AI-enabled tools and workflows through ongoing training and support.

Requirements

• 1-3 years of experience in insurance servicing, customer service or agency support (workers’ compensation or commercial lines experience is a plus)
• Excellent interpersonal and communication skills, both verbal and written
• Ability to efficiently navigate multiple insurance carrier websites and internal policy management systems.
• Proficiency with Microsoft applications, including but not limited to Outlook and Excel.

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. Discretionary incentive compensation may be awarded. Jencap also offers a range of benefits and programs, based on eligibility, which currently include but are not limited to; comprehensive health care coverage, a 401k plan, and tuition reimbursement. Jencap is an emerging and rapidly growing leader in the industry and as such, we approach talent acquisition as an opportunity to identify the best talent. Therefore, the level of the role and compensation may vary depending upon the best available candidate.