Business Development Specialist

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

• Drive the achievement of new and existing business profitability and growth targets by ensuring that services and solutions provided to brokers and / or intermediaries meets or exceeds defined service level agreements across the product/s lifecycle as measured in a performance metrics plan.

• Manage relationships with the broker channel and ensure effective broker service levels.

• Identify and create coordinated business development opportunities.

• Ensure a consistent, detailed understanding amongst all team members of the business development targets, goals, performance levels, products, business rules and conditions.

• Manage campaigns and interventions in line with opportunities, available resources, product scope and best practices.

• Manage the allocated business development, incentive and expense budget for the team against set targets.

• Manage all costs, resource capacity planning and utilisation to support the achievement of business development targets, volumes, operational budgets and plans.

• Identify and drive opportunities to improve and expand product and service offerings.

• Actively manage and report on the achievement of business development targets as well as industry performance and trends.

• Lead the measurement, assessment and reporting on the performance of teams against targets and industry norms.

• Translate strategy into relevant service standards and processes, setting, communicating and measuring the corresponding operational measures and targets.

• Deliver new business opportunities in the intermediary market in support of the segmentation strategy.

• Collaborate with Underwriting, Operations and Claims to develop or enhance the current underwriting strategy with the intent to manage the risk and quality of the business being underwritten, while driving growth targets.

• Proactively monitor sales trends and identify and implement corrective actions as required.

• Lead the implementation of measures that monitor the quality and speed of services provided to brokers / customers.

• Ensure that risk is managed optimally within the technical framework particularly in risk acceptance and underwriting appetite.

Captive Business Development Manager is responsible for the creation, management and nurturing of long-term relationships across a portfolio of clients (businesses) and internal stakeholders. Day-to-day responsibilities would include engagements with a range executive and operational stakeholder representatives of clients, facilitating complex queries in relation to the cell structure, executing business requests that support growth and ensuring timely resolution to drive retention and client experience. The role is also responsible for driving the development of new business opportunities / initiatives either for existing cell captives or in the process of setting up new cell captives.

          Responsibilities:

• Manage and grow the client’s (cell captive businesses) portfolios and maintain the strategic relationships of internal and internal stakeholders and providing captive insurance solutions

• Evaluate and manage risks associated with the existing and potential cell captive insurance business and ensure actions taken by cell clients is within the OMART risk appetite.

• Operational Compliance; ensure that business activities within area of responsibility comply with relevant external regulatory and/or voluntary codes and with internal policies and procedures to minimize business risk and to protect the reputation of the organization.

• Lead and execute client on-boarding and exit strategies including complex regulatory process to transfer business to other licenses (as required) and support the development of the business development pipeline.

• Lead and manage the cell captive quality assurance and monitoring and other operational processes through ensuring alignment between client and OMART business unit.

• Lead and drive sales and operational requirements (e.g., technical, commercial, and legal) to configure a complex tailored or bespoke product-and services solution and associated contractual terms that meet the customer's mid- to long-term needs of the OMART business unit.

• Build and maintain relationships with a wide variety of internal and external stakeholders to identify opportunities and agile solutions to meet cell strategic objectives and embed partnerships with the wider OM Group or other third parties .

• Facilitate product approvals and ongoing product maintenance and monitoring through ensuring clear alignment across internal stakeholders and clients.

• Negotiate agreement with the customer and internally with commercial colleagues to ensure that customer requirements are met at an acceptable level of profitability and cash flow, or, alternatively, review and authorize complex sales proposals from team members that deviate from standard terms, escalating issues to senior management where appropriate.

• Manage the implementation of cell investment strategies through sourcing investment options and discussing these with relevant stakeholders.

• Develop and implement innovative processes to improve current process flows and drive efficiencies.

• Monitoring and evaluation of cell captive reports and identify areas of improvement.

        Experience & Skills:

• NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent in Business or Finance

• 5 years working experienced in insurance industry, including captive insurance

• Knowledge of the local life insurance regulations

• Knowledge of the cell captive environment would be an advantage.

Skills

Competencies

Action Oriented

Builds Networks

Collaborates

Communicates Effectively

Customer Focus

Drives Results

Instills Trust

Interpersonal Savvy

Education

Closing Date

08 April 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!