About the role
Company:
Capital Ford Lincoln Inc.Are you passionate about vehicles, guest service, and creating exceptional experiences every single day? Capital Auto Glass is looking for an enthusiastic and detail-oriented Auto Glass Service Advisor to join our high-performing team. If you thrive in a fast-paced environment, love solving problems, and take pride in delivering top-tier service, we want to hear from you.
About the Role
As an Auto Glass Service Advisor, you are the heartbeat of our operation, the vital connection between our valued guests and our skilled service technicians. From the moment guests walk through our doors, you’ll greet them with a smile, understand their needs, and guide them through the repair process with clarity and care.
This is more than a desk job, you’ll be hands-on, helping coordinate services, supporting glass installations, managing parts and materials, and executing insurance claims. You’re the one who keeps the shop running smoothly and the guest experience seamless.
What You’ll Be Doing
Welcome guests with professionalism, warmth, and confidence
Schedule and coordinate glass repair appointments
Conduct vehicle walkarounds and identify service needs
Clearly explain repair options and pricing to help guests make informed decisions
Create and manage accurate repair orders and cost estimates
Maintain real-time communication with technicians and parts staff
Keep guests updated via their preferred method (e.g., text, call)
Follow up after service to ensure satisfaction and build lasting relationships
Support glass repair and ADAS calibration processes
Assist with parts handling, vehicle shuttling, and maintaining a clean, organized workspace
Follow auto glass insurance standards and assist with claims where required
Embrace continuous learning in a dynamic, ever-evolving industry
What You Bring to the Team
A guest-first, solution driven attitude
Strong communication, listening, and interpersonal skills
A passion for vehicles and the automotive service industry
Confidence working with people from all walks of life
Mechanical interest or aptitude is a definite asset
Ability to multitask and stay organized under pressure
A valid driver’s license and an acceptable driving record
Previous guest service or sales experience is a bonus, but we’ll train the right person!
Insurance knowledge or experience is an asset, but not required
Why You’ll Love Working at Capital Auto Glass
A fun, fast moving, and supportive team environment
Hands on training and long-term career development
Work in a modern, well equipped facility
The chance to make a real difference, every single day
At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.
Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.
Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.
Aplyr's read
Capital Automotive Group is a leading Canadian dealership group offering diverse roles in sales, service, and management across multiple locations.
What's promising
- •Wide range of roles offers career growth in automotive sales and services.
- •Strong presence in Canada with multiple dealership locations.
- •Opportunities to work with well-known automotive brands like Ford and Mercedes-Benz.
What to watch
- •High competition for sales roles may affect job security.
- •Potential for high-pressure sales targets in dealership environments.
- •Limited public information about company culture and employee satisfaction.
Why Capital Automotive Group
- •Specializes in both new and used vehicle sales, providing diverse inventory.
- •Offers roles in niche areas like autobody repair and rental services.
- •Presence in major Canadian cities enhances accessibility for job seekers.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Capital Automotive Group
Capital Automotive Group is a Canadian automotive dealership group specializing in the sale of new and used vehicles, as well as providing automotive services.
