About the role

Aplyr's Quick Take

This role is about managing key customer relationships in the Courts vertical, ensuring they get value from the software and identifying upsell opportunities. It's an individual contributor position that requires strong relationship-building and communication skills, as you'll be the main point of contact for high-value accounts.

Good fit

Ideal candidates have at least 5 years in Customer Success or Account Management, preferably in a B2B SaaS environment. You should be proactive, organized, and comfortable navigating complex customer needs and internal teams.

Worth noting

This position offers a lot of autonomy and is focused on scaling the customer success function, which could be appealing for those looking to make a significant impact. However, the role may involve navigating a complex domain, which could be challenging for some.

Job Summary:

About the Role
We are looking for a driven, relationship-focused Customer Success Manager to join our growing team. This is a foundational role, and you will have a direct impact on how we scale our customer success function.
You will own a portfolio of strategic accounts in the Courts vertical, serving as the primary relationship owner for some of our highest-value customers. You will work closely with Product, Sales, Support, and Implementation teams to ensure customers are realizing value, expanding their use of our platform, and staying with us for the long term.
This is a high-visibility role with real autonomy. If you are energized by scaling a department, working in a complex domain, and being the person customers trust most — this is the opportunity for you.

Job Description:

What You'll Do

Own strategic customer relationships You will serve as the named CSM for a portfolio of key (Case Management Software) accounts, building deep relationships with administrators, end users, and executive stakeholders. You will run regular touchpoints, quarterly business reviews, and success planning sessions to keep customers aligned, engaged, and growing.

Drive expansion and growth of our solutions You will proactively identify opportunities for customers to expand their use of our products — whether through additional features, modules, or seats — and work closely with Sales to move those opportunities forward.

Manage customer health in a CRM You will maintain accurate, up-to-date account data, act on automated health alerts and trigger plays, and use the platform to stay ahead of risk and opportunity across your book of business and beyond.

Serve as the voice of the customer internally You will bring customer feedback, feature requests, and sentiment into product and leadership conversations. You will help shape how we build, prioritize, and communicate with customers.

What We're Looking For

At least 5 years of experience in Customer Success, Account Management, or a related customer-facing role
Experience managing complex, multi-stakeholder accounts in a B2B SaaS or technology environment
Proven ability to learn new complex software
Track record of driving retention and expansion revenue
Strong facilitation and communication skills — comfortable leading cross-functional calls and executive conversations
Familiarity with customer success platforms (ChurnZero experience a strong plus)
Highly organized, proactive, and comfortable operating with ambiguity
Ability to travel up to 30% for on-site customer visits and QBRs

Preferred

Experience in the criminal justice, courts, corrections, or public sector technology space or similar “case management” type software systems (healthcare, clinical)
Assisting in enhancing a Customer Success team rollout
Familiarity with implementation or professional services environments

Why Join Us

Your work will directly shape how this function scales
You will work with a mission-driven team serving the courts and criminal justice system
Competitive compensation, benefits, and the opportunity to grow as the team scales
Collaborative culture with strong cross-functional support from Product, Sales, and Leadership

Worker Type:

Regular

Number of Openings Available:

Aplyr's read

Volaris Group focuses on acquiring and nurturing vertical market software companies, attracting professionals interested in strategic growth and operational excellence.
Synthesized from recent postings & public sources

What's promising

•Volaris Group provides acquired companies with extensive resources and expertise for growth.
•The company has a strong focus on strategic leadership roles, indicating growth and development opportunities.
•Volaris Group's emphasis on AI roles suggests a commitment to innovation and technology advancement.

What to watch

•The company’s growth strategy relies heavily on acquisitions, which can lead to integration challenges.
•Limited public information about employee satisfaction and company culture.
•High dependence on acquired companies' performance may affect overall stability.

Why Volaris Group

•Volaris Group specializes in vertical market software, offering niche expertise.
•It operates a decentralized model, allowing acquired companies to maintain their unique identity.
•The focus on AI transformation highlights a forward-thinking approach in tech advancements.

Aplyr’s read is generated by AI from public sources. Was it useful?