Communications Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Beachfront relaxation on north Africa’s Mediterranean coast. In the heart of Tunisia’s vibrant and exotic capital city, our modern Mediterranean oasis offers a calm, laid-back beachfront escape alongside this bustling business hub. Relax at our Spa and pools, stay connected with state-of-the-art business services, or take a step back in time – more than 3,000 years of ancient civilization are at your fingertips.

About the role
The PBX Operator is responsible for managing all incoming and outgoing calls within the hotel in a professional, courteous, and efficient manner. The role ensures seamless communication between guests, departments, and external callers while maintaining the highest standards of service and confidentiality.

What you will do

• Answer all incoming calls promptly and professionally according to hotel standards.
• Route calls accurately to the appropriate departments or guest rooms.
• Handle guest requests, wake-up calls, messages, and emergency calls efficiently.
• Maintain accurate records of wake-up calls and message handling.
• Provide guests with hotel information, services, and directions when required.
• Coordinate communication during emergencies following hotel procedures.
• Monitor and operate communication systems and related equipment.
• Ensure all calls are handled with confidentiality and professionalism.
• Report any technical issues related to telephone systems to the concerned department.
• Support Front Office operations when needed.

What you bring

• Previous experience in Front Office or PBX operations is preferred.
• Excellent communication and telephone etiquette skills.
• Good command of English; additional languages are an advantage.
• Ability to work under pressure and multitask.
• Strong customer service orientation.
• Basic computer knowledge and familiarity with hotel systems.
• Professional communication skills
• Attention to detail
• Problem-solving abilities
• Teamwork and cooperation
• Time management
• Guest service excellence
• Excellent English and French skills 

What we offer: 
•    Competitive Salary, wages, and a comprehensive benefits package
•    Excellent Training and Development opportunities
•   Employee Discount for stays at any Four Seasons worldwide
•    Complimentary Dry Cleaning for Employee Uniforms
•    Complimentary Employee Meals

Schedule & Hours:

•  full time