Business Continuous Improvement - UAT Specialist

Business Integration Consultant - Process Analyst
The Business Integration Consultant – Process Analyst supports the establishment of new business processes, and integrates the application of new processes with existing business processes. This job assesses business requirements, completes research and analysis to determine solutions and makes recommendations for enhancements. While working under general supervision, this job identifies strengths and weaknesses of existing internal processes, methods and tools.

Key Responsibilities and Duties

• Assists with process design and improvement methodologies to identify, analyze and improve business processes and service quality.
• Analyzes business intelligence data on call center customer service quality to inform business decisions.
• Maintains documentation to support analysis and recommended improvements including business requirements, functional specifications and process maps.
• Supports the development of integration training materials and activities for new processes and procedures.
• Plans for process integration opportunities that support business objectives while also creating process changes by integrating new processes into existing ones and communicating these changes to affected areas.
• Monitors the post-implementation project reviews in order to assess the effectiveness of changes in the process.

Educational Requirements

• University (Degree) Preferred

Work Experience

• No Experience Required

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
5IC

Summary: The UAT Analyst is responsible for validating that software applications, systems, and technology solutions meet business requirements and function as intended before deployment to production. This role serves as a critical bridge between business stakeholders and technical teams, ensuring that end-user needs are accurately reflected in the final product within Wealth Management.

Key Responsibilities

• Develop and execute test plans, test cases, and test scripts based on business requirements and user stories
• Coordinate and facilitate UAT sessions with business stakeholders and end users
• Log, track, and manage defects through resolution using defect tracking tools
• Communicate testing progress, risks, and outcomes to project stakeholders and leadership
• Collaborate with business analysts, developers, and QA teams throughout the testing lifecycle
• Maintain test documentation including execution logs, results, and sign-off artifacts
• Participate in requirements reviews to provide early input on testability and potential gaps

Required Skills

• Proven experience in UAT or functional testing within an SDLC environment
• Strong ability to translate business requirements into executable test scenarios
• Proficiency with defect and test management tools such as JIRA or Azure DevOps
• Excellent written and verbal communication skills
• Strong organizational skills with ability to manage multiple priorities simultaneously
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint)

Preferred Skills

• Experience in financial services or retirement services industry
• Familiarity with Agile and Scrum methodologies
• Basic SQL skills for data validation and verification
• Exposure to test automation tools and frameworks
• ISTQB or equivalent software testing certification
• Background in business analysis or subject matter expertise

Related Skills

Accountability, Go-To-Market, Product Management, Project Management, Resiliency, Strategic Thinking

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Company Overview

TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

 
Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: 

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org

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